A Patient Care Coordinator employee is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. A Patient Care Coordinator employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

*There will also be cross training in insurance verification, billing and collections.*
Essential Duties and Responsibilities:

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Manage patient flow in the office.
• Knowledge of common fees charged for visits.
• Check out patients and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.

Other Skills and Abilities:

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Ability to work overtime to fit the business's needs.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.