Position Summary

The Student Success Coach will assist the Academic Advisors with advising students and assisting students with achieving their educational goals. The Student Success Coach will also be responsible for programing and educational events that prepare students for success.

Essential Duties and Responsibilities

The essential job functions listed are not comprehensive and duties and responsibilities may change without notice.

• Must communicate with prospective students and parents regarding academic and non-academic services offered by the College.
• Compile data and follow-up on prospective students relative to admissions.
• Assist with the development of enrollment marketing plan for the College.
• Assist applicants, prospective students, and enrolled students with their educational planning and life goals, including: registration, course selection, advisement, career and social life decisions at the community college.
• Assist in the selection of a transfer institution and identify procedures and equivalent Bishop State courses the student should complete prior to transfer.
• Develop and implement intervention strategies for retention.
• Instruct/facilitate Orientation ORI101 “Strong Start” Courses.
• Provide study skills materials.
• Conduct interesting and beneficial campus-wide workshop/seminars for students.
• Assist applicants, prospective students, and students with planning desired goals with primary emphasis on selection of an academic program and its parameters to meet the goal.
• Assist with career placement, dual enrollment and help identify non-traditional and early college prospects.
• Assist the Student Services Division with program activities, focusing on the goals of each area.
• Participate in the planning and execution of Division events and student activities.
• Familiarize new students to the Learning Assistance Center.
• Assist with the coordination and facilitation of all placement testing.
• Assist with pre-registration and registration duties.
• Advise and communicate regularly with assigned students and utilize the customer relationship management system each semester through personal appointments, telephone conversations, and/or written correspondence (including but not limited to e-mail).
• Maintain a working knowledge of the STARS, BORIS, Canvas, and other related software and assist students in its use.
• Maintain a working knowledge of the Alabama Core Requirements developed by Alabama Articulation and General Studies Committee.
• Review the Bishop State Catalog annually to become familiar with changes affecting prospective and current student enrollment.
• Maintain knowledge of financial aid opportunities for prospective and current students.
• Maintain a general knowledge of other college policies and procedures including academic support, and student activities.
• Work with other departments to remain up to date on processes and program changes that may affect students or the advising area.
• Effective human relations skills, professionalism, enthusiasm and commitment to career exploration.
• Excellent oral and written communication skills.
• Experience in the use of current educational technologies in the workplace including word processing, spreadsheet, database, and presentation software (e.g. Microsoft Word, PowerPoint, Excel, Blackboard, etc.)
• Knowledge of current employment trends.
• Knowledge of Bishop State Community College and the Alabama Community College System policies and procedures.
• Knowledge of technical and terminal programs and curriculum.
• Knowledge of Family Educational Rights and Privacy Act (FERPA).
• Ability to utilize and search the internet for information.
• Ability to use current educational technologies in the workplace including word processing, spreadsheet, database, and presentation software (e.g. Microsoft Word, PowerPoint, Excel, Blackboard, etc.)
• Ability to multi-task and prioritize issues.
• Ability to maintain confidential information.
• Proficiency in basic computer operations.
• Ability to work and communicate with a variety of people with diverse backgrounds.
• Ability to utilize email systems to communicate information.
• Ability to work with minimal supervision/ work independently.
• Ability to operate in a professional manner at all times.
• Ability to greet individuals of any background with friendliness, tact and courtesy.
• Ability to operate in high pressure situations and respond to issues in a calm manner.
• Conscientious- wanting to care about how work is done and wanting to do a good job
• Ability to respond to downtime by taking responsibility to do other work.
• Maintain a presence in the Advising Center on a daily basis.
• Participate in annual planning and evaluation sessions in support of the College’s vision, statement of purpose, and institutional goals and objectives.
• Seek out, participate, and present at professional development events related to the position.
• Have a focus on being friendly and patient in responding to customer needs.
• Have a willingness to maintain flexibility in order to meet customer needs.
• Have a willingness and desire to learn new things and apply that learning.
• Work a flexible schedule on a rotating basis.
• Assume other responsibilities as needed or directed by the Enrollment Management Specialist, Chief of Student Affairs Officer, Executive Vice President, and/or President.

Qualifications

Minimum Qualifications:

• Bachelor’s degree from an accredited institution.
• Experience in student support programs.
• Experience in advising, guiding, or counseling individuals and/or groups in an educational setting.
• Experience in advising academically under-prepared students.
• A minimum of 2 years of experience in higher education.

• Experience working with enrollment services in the areas of career placement, dual enrollment non-traditional and early colleges students.
• Experience with Banner and/or Salesforce (Target X)

Application Procedures/Additional Information

Application Procedure:
Position announcements and employment applications are available at https://www.schooljobs.com/careers/accs/bishopstate? Applications currently on file must be resubmitted for this position. Delinquent and/or unsigned application packets and/or documents will not be accepted.
Only complete application packets will be given consideration for employment.
A completed application packet consists of:

• Completed Bishop State Community College employment application.
• Current resume
• Applicable Transcript with conferred date (While an unofficial transcript may be submitted as part of the application packet, an official transcript must be received before the date of hire.)