IMAGE MATTERS is Hiring an IT SPECIALIST Near Knoxville, TN
IMAGE MATTERS OFFERS
- A fun and positive work environment.
- Competitive pay with opportunity for professional growth within the organization.
- 401(K) plan with matching company contribution.
- Outstanding benefits package including medical, dental, vision and life insurance.
- Generous holiday and paid time off schedules.
- Use of Service Vehicles..
- Comprehensive training including classroom, hands on, and self-paced online learning.
Job Summary:
We are currently seeking to add a talented IT Specialist to our Knoxville Team. This role will provide both onsite and remote technical support to our customers throughout the Southeast. Must possess high level of customer service and technical troubleshooting abilities. Experience with a wide array of copier vendors and networks preferred. This is a customer facing position, so strong communication skills are a must! Our team works from the office, no work from home available at this time. This is a direct hire opportunity.
Primary Responsibilities:
- Accurately diagnose and repair copier equipment, applications, and accessories by providing both onsite and remote technical support to customers via phone, email, and remote access tools.
- Logging on to customer networks and user desktops as needed to diagnose and repair issues
- Collect information and lead users through diagnostic procedures to determine issue.
- Supports Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Escalate technical and customer issues to management as needed.
- Accurately log and track calls using ticket database while maintaining history records and related problem documentation.
- Performs installation, configuration, testing, troubleshooting, and repair of endpoint devices and software.
- Trains and orients users on the use of hardware and software.
- Analyze and evaluate incident reports and make recommendations to reduce incident rate.
- Provide energetic and enthusiastic customer services while maintaining a high level of customer satisfaction.
- Work closely with members of the IT Team on a wide range technology projects and other duties as assigned.
- Must be able to lift 50lb.
- Must have reliable transportation.
- A or Technical or Associates degree required.
If you're interested
Job Summary
Full Time
Business Services
$63k-78k (estimate)
04/06/2023
06/25/2024
INDEPENDENCE, IA
25 - 50
2015
GLENN FERNANDES
$10M - $50M
Business Services
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The job skills required for IT SPECIALIST include Customer Service, Technical Support, Installation, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT SPECIALIST positions, which can be used as a reference in future career path planning. As an IT SPECIALIST, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT SPECIALIST. You can explore the career advancement for an IT SPECIALIST below and select your interested title to get hiring information.
If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
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An IT Specialist also offer support over the phone or through remote system support software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
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Pursue Vendor-Specific Certifications (Timelines Vary).
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Earn a Master’s Degree (Optional, Two Years).
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Accurately diagnose problems and deliver solutions, either through knowledge or research.
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Consider Earning a Master’s Degree.
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Step 3: View the best colleges and universities for IT Specialist.
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