Job Description

Why work at Southpoint Consulting? We are not just a consultancy; since 2009 we have been a family of creative minds, solution providers, and catalysts for change. We are committed to achieving outstanding outcomes and enabling federal IT programs to excel. Our commitment to quality and our drive to create an impact distinguishes us in the consulting industry. What’s our secret? A collaboration of top-notch talent, passion, and a whole lot of determination!

At the core of our company is our value system. Respect, Inclusiveness, Integrity, Transparency and Excellence form the foundation for everything we do. Explore further at www.southpointconsulting.com.

Roles and Responsibilities

This Lead Salesforce Business Analyst will work to help analyze, define, and document requirements to translate customer needs into Salesforce technology solutions. Southpoint is looking for self-motivated individuals who enjoy problem-solving, thinking creatively, and are interested in growing their business analysis and technical skill set in a fast-paced collaborative team environment. Work location is in the Washington, DC metropolitan area.

Specific Duties

• Lead sessions to collaborate with customers to define the business requirements to meet the end users’ needs.
• Develop and document user stories with acceptance criteria, as-is/to-be process flows as part of the requirements and design processes.
• Produce proposed solutions architectures
• Implement configuration tasks per agreed upon design specifications.
• Facilitate key meetings with clients and end users such as requirement sessions, system demos, user acceptance testing or end user training.
• Assist with the identification and analysis of bug fixes/ issues.
• Participate in defining system integration and user-acceptance test plans.
• Create user guides and system configuration documentation.
• Execute client communication including various written communications to include one-on-one client conversations.
• Create customer status reports per contract requirements.

Requirements

• 10 years of experience in gathering and documenting requirements.
• 5 years of hands-on Salesforce experience configuring and handling complex processes with Flow and Process Builder required.
• Salesforce Administrator Certification required. Must have strong oral, written, and interpersonal communication skills.
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Ability to work independently.
• Proven ability to think critically and effectively communicate in a team environment.
• Masters Degree; or equivalent work experience.
• Proficient experience working with Microsoft Office.
• US citizenship required.

Preferred Experience

• 8 years of business process analysis and modeling experience preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
• Expert in software development lifecycles and methodologies including DevOps or agile delivery models, Scrum methodology.
• Experience with JIRA.

Job Type: Full-time

Pay: From $170,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 10 years

Schedule:

• Monday to Friday

Education:

• Master's (Preferred)

Experience:

• Requirements gathering: 10 years (Required)
• hands-on Salesforce: 5 years (Required)
• Microsoft Office: 8 years (Required)

License/Certification:

• Salesforce Administrator Certification (Required)

Ability to Commute:

• Alexandria, VA 22314 (Required)

Work Location: Hybrid remote in Alexandria, VA 22314