We are seeking a highly skilled and experienced General Counsel to join our dynamic team. In this role, you will lead and shape our company's legal strategy, ensuring compliance with applicable laws and regulations while protecting our interests. You will oversee corporate governance, litigation, compliance, and various legal matters while providing expert advice to our leadership team.

This is an exciting opportunity for a seasoned legal professional who thrives in a fast-paced environment and has a passion for technology. We would love to hear from you if you have a strong background in technology transactions, corporate governance, and legal department leadership.

What You’ll Do

• Develop and Implement Legal Strategy: Shape and drive the company’s legal strategy, ensuring compliance with all applicable laws and regulations.
• Corporate Governance and Compliance: Oversee activities related to corporate governance, litigation, compliance, and other legal matters.
• Contract Management and Negotiations: Work closely with sales and company leadership to provide legal advice on contract management and negotiations.
• Intellectual Property Protection: Safeguard the company’s intellectual property and manage IP-related legal matters.
• Employment Law and HR Policies: Advise on employment law matters and develop HR policies aligned with legal requirements.
• Scalability and Repeatability: Collaborate with the CFO and Operations team to set the company up for scalability and operational efficiency.
• Risk Management: Identify and mitigate legal risks across the organization.
• Management of Outside Counsel: Oversee and manage outside legal counsel as needed.

What We’re Looking For

• Extensive Legal Experience: 10 years of technology transactional experience, including significant time in a law firm environment, drafting, reviewing, negotiating, and advising on a variety of customer and partner transactions.
• Legal Department Leadership: Direct experience in creating, building, and implementing a legal department.
• Bar Membership: Membership in at least one state bar, with the ability to practice as in-house counsel in WA.
• Commercial Contracts Expertise: Background in reviewing, drafting, and negotiating complex commercial contracts, particularly in a SaaS environment.
• Broad Legal Knowledge: Proven experience in managing a wide range of legal issues, including corporate governance, data privacy, IP, M&A, and employment law.
• Leadership Skills: Demonstrated success as a leader of high-performing teams in a fast-paced environment.
• Interpersonal Skills: Strong interpersonal skills to effectively communicate and collaborate with various stakeholders.
• Project and Time Management: Ability to manage multiple projects and deliverables simultaneously.
• Global Business Acumen: Global business experience is a plus.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $265,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with potential team members
5. Final Interview