Job description

LPT Realty is looking for an awesome Tier 1 IT Help Desk Specialist to support our team!

The IT Help Desk is the first line member of the IT team assisting end users with support and maintenance within the organization's desktop computing environment. This includes but is not limited to diagnosing, repairing, installing, maintaining, and upgrading hardware and equipment (including but not limited to PC, hardware, servers, printers, phones, and network) to ensure optimal workstation performance and end user experience.We are looking for someone who is ready to shine and grow with the company.

Responsibilities include but not limited to:

• Resolve and respond to end user requests using email, chat and ticket system
• Providing Tier 1 support for computers, laptops, printers, telephones and any other authorized peripheral equipment
• Install, upgrade, support and troubleshoot for printers, computer hardware, VoIP phone system and any other authorized peripheral equipment
• Responsible for ensuring that security measures are maintained for computers, notebooks or other mobile devices that access the network
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to image, load, copy and/or customize Windows operating system configurations for deployment
• Familiarize end users on basic software, hardware and peripheral device operation
• Ability to develop an understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintain and demonstrate a general knowledge of company guidelines, processes, practices and procedures
• Have reliable form of transportation to report to office during office hours

Qualifications:

• 2 year technical degree in information systems with related subject or 1 year of desktop support experience
• or 2 years of experience with no degree
• Independent problem-solving and self-direction
• Ability to work efficiently, organized, prioritize tasks and projects appropriately
• Ability to communicate technical concepts to end users
• Excellent written and verbal skills
• A positive attitude and willingness to learn
• Great customer service and team-work mentality
• Understanding of Windows Server Operating Systems and Active Directory
• Familiarity with Office 365 administration
• Experience with Antivirus and Malware management
• Familiarity with VoIP and/or Cloud based telephone system concepts and administration
• Experience with patch management and networking
• Certifications are a plus

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

Monday to Friday, 9:00am to 6:00pm; may be expected to work out side of those standard hours from time to time to assist with any ongoing IT projects.

Work Location and Travel: This position will reside in Lake Mary, FL. May be the occasional trip to other company campuses if emergency support is needed.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Experience:

• desktop support: 1 year (Preferred)
• IT Support: 1 year (Preferred)
• relevant: 1 year (Preferred)

License:

• A valid IT Specialist certification (Preferred)

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience in a 100 computer environment?

Experience:

• Desktop support: 2 years (Required)
• Windows: 2 years (Required)

Ability to Relocate:

• Lake Mary, FL 32746: Relocate before starting work (Required)

Work Location: In person