POSITION: Pool Gate Attendant (Summer 2024)

1. DEPARTMENT: Aquatics

III. JOB SUMMARY: The primary objective of the Gatekeeper is to greet the members and guests entering the Irving Park and Carlson Farm Pools. You will be responsible for checking-in all members and their guests while maintaining a positive member experience through the delivery of exceptional customer service.

1. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Greet and sign-in members.

• Check for accurate member names & numbers of pool patrons.
• Enforce the Club's pool guest policy.
• Charge guest fees as appropriate and schedule swim lessons.
• Maintain a high standard of customer service, extending exemplary service to all members and their guests, including promotion of aquatic programs, such as swim team and swim lessons.
• Keep an eye on all entrances to the pool and direct members to the sign-in area before entering the water.
• Upon members' departure, bids farewell and questions their enjoyment at the pool.
• Keeps the main entrance to the pool clean and tidy by completing daily duties.
• Is punctual and neat in appearance before beginning each shift.
• Maintain a positive attitude.
• During opening, closing, and slow periods, performs and assists duties related to the support staff.
• Other duties as assigned by the Aquatics Manager or Shift Leader.
• Maintain a safe environment. This is the responsibility of all employees. Spills and other dangerous conditions must be cleaned or repaired immediately.

1. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

The gatekeeper must have outstanding customer service skills.

1. MINIMUM QUALIFICATIONS:

• CPR/First Aid/AED Certification or willingness to obtain before the season begins.

VII. REPORTS TO:

Aquatics Manager

Job Type: Part-time

Salary: $$10.00 - $11.00 per hour

VIII. SUPERVISES: Not applicable.