The Benefit Facilitator will assist older adults to complete applications and access public benefits.

Responsibilities:

• Support Hospital to Home Options Counselor and Tri-Valley staff by providing Milford Hospital Patients and Tri-Valley consumers with education about public benefits and assist with public benefits applications.
• Encourage self- advocacy for those who seek assistance and support.
• Follow the principles of consumer directed care.
• Meet with consumers at Milford Hospital, a host site, community setting, at their home, or virtually and provide assistance with the application process as needed.
• Assist with annual redetermination paperwork for benefits as consumer needs.
• Provide a 30 day follow up call or home visit to ensure that consumer has accessed chosen benefits.
• Attends interdisciplinary meetings with appropriate Agency staff regarding the status of the applications and outcomes. Document activities regarding counseling sessions, progress notes, and correspondence in a prescribed format.
• Completes training identified by Supervisor which enhances the Benefit Enrollment Facilitator’s knowledge and skills, including training as a Certified Application Counselor with MassHealth.
• Gather statistical data monthly. Examine statistics and make recommendations where outreach activities should be focused. Participate in staff meetings; attend training and orientation sessions as assigned.
• Maintain work area in a neat and professional manner. Meet with supervisor on regular basis.
• Perform miscellaneous duties and assignments as directed by immediate supervisor.

Essential Functions/Qualifications:

• Bachelor’s degree in human services, Community Health, Social Work or related field preferred.
• Regular and reliable attendance.
• Must be able to communicate effectively telephonically and face to face.
• Requires excellent written and verbal communication skills.
• Computer acuity.
• Ability to be flexible and work in a fast-paced environment.
• Ability to work constructively as a team member.
• Current driver’s license, reliable transportation, willingness to travel throughout Central Massachusetts, meet DVR and liability insurance requirements.
• Ability to organize and plan work effectively.
• Knowledge and experience with the long-term care and social service delivery systems, community resources and the local service systems for older adults and persons with disabilities.
• Knowledge and experience preferred with: Low Income Home Energy Assistance Program (LIHEAP), Medicaid, Supplemental Nutrition Assistance Program (SNAP benefits), Medicare Part D Extra Help- Low Income Subsidy (LIS), Medicare Saving Program (MSP).

Please check out our website www.trivalleyinc.org for more information about us.

Job Type: Part-time

Pay: From $21.00 per hour

Expected hours: 20 per week

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: In person