Company Overview:

Royal Care is a New York State licensed home healthcare agency that has been providing comprehensive home healthcare and telehealth solutions to clients in the New York Metropolitan Area.

Royal Care’s pledge to patients, their families, and healthcare professionals is to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient’s quality of life.

Our services include: Telehealth 24/7 Client Monitoring, Professional Nursing Care, Geriatric Care, Physical Therapy, Rehabilitation Services, Occupation Therapy, Personal Care Aide, and more.

Job Summary:

The Coordination Department is responsible for providing the best quality service for coordinating caregiver placement, staffing, and communicating with the caregivers, patients, and their families while adhering to Royal Care’s policies and procedures.

Some of your Key Responsibilities include:

· Strategically coordinate placement of services between clients and caregivers.

• Assist the weekday Case Coordinators with any staffing challenges that can occur during the weekend.
• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues.
• Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
• Verify caregivers’ attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, callouts or any missed visits based on the patient’s needs of care.
• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations.
• Maintain and document communication with all caregivers in HHA Exchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month.
• Maintain patient confidentiality and privacy with dignity and respect.
• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others.
• Additional responsibilities as needed.

*Responsibilities may include additional tasks according to the needs of the department and the organization*

Qualifications:

• Must be bilingual in Spanish.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills having empathy and patience in working for elderly population.
• Ability to deal with difficult or sensitive situations in person or on the phone.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to maintain a professional demeanor when handling employee issues.
• Knowledge of HHA Exchange is highly preferred.