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Cloud Support Associate

WSL Technology

Houston, TX | Full Time

$85k-110k (estimate)

2 Months Ago

Cloud Support Associate

WSL Technology Houston, TX

$85k-110k (estimate)

Full Time 2 Months Ago

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WSL Technology is Hiring a Cloud Support Associate Near Houston, TX

Houston, TX
Duration: 8 months
Job Description:

Act as a technical escalation point within the team for complex support issues, product feedback, and critical situations in the owned technology areas
Engage with Cloud engineering teams to understand their service architecture, operating models, and be able to navigate and work effectively
Identify emerging trends or recurring scenarios for the owned technologies and drive improvement feedback/repair items into Azure engineering
Based on customer feedback and insights gained while supporting our customers, partner with engineering teams to improve the Azure platform
Working experience in one or more languages (PowerShell, Python, C#, Open Source)
Relentlessly champion and drive technology related innovation to reduce customer pain and improve support efficiency in partnership with Azure engineering teams
Resolve critical and complex technical issues in a 24x5 global support model leveraging your deep technical and product expertise and partnering with peers
Performing complex application debugging and remediation when needed to drive Support incident resolution for configuration, code, or other service issues impacting customers

Requirements:
Understanding of cloud computing technologies across Windows and Linux, with hands-on experience on one or more of the following domains: SQL Server, Azure SQL DB

Azure Kubernetes Service (AKS) or Kubernetes Service
App Services or any Java application
CosmosDB or MongoDB

Job Summary

JOB TYPE

Full Time

SALARY

$85k-110k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

06/24/2024

The following is the career advancement route for Cloud Support Associate positions, which can be used as a reference in future career path planning. As a Cloud Support Associate, it can be promoted into senior positions as an Enterprise Infrastructure Architect III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Cloud Support Associate. You can explore the career advancement for a Cloud Support Associate below and select your interested title to get hiring information.