Key

Job Title: Gulf Coaster

Supervisor’s Title: Director of Visitor Experience

Department: Experience

SUMMARY OF PRINCIPAL & MAJOR RESPONSIBILITIES: Our Gulf Coasters Crew is responsible for performing a full range of customer service duties, supporting the overall operation of the Experience Department. Primary responsibilities will include greeting and welcoming visitors, answering questions related to visiting Corpus Christi, including Padre & Mustang Islands, and maintaining a high-level of excitement and approachability while conducting visitor satisfaction surveys. You'll also actively contribute to the retail operations of the store, assisting with sales, product knowledge, and creating a positive and engaging shopping experience.

The Gulf Coaster will operate primarily in an outdoor setting and will be able to work effectively in extremely hot and cold temperatures as well as adverse weather conditions while maintaining a friendly, helpful, and high level of energy for guest interactions no matter the situation.

The ideal candidate should be able to communicate effectively with all levels of management, staff members and visitors as they promote their love for Corpus Christi and encourage repeat visits.

CLASSIFICATION: Part-Time, Seasonal, March 2024-September 2024, Non-exempt: Semi-monthly, hourly.

PRINCIPAL DUTIES AND RESPONSIBILITIES (Essential Functions):

Visitor Engagement:

• Collect Net Promoter Score Surveys to measure visitor sentiment.
• Promote Corpus Christi at a variety of festival and events
• Maintain accurate recording and record keeping of all visitor engagements.
• Maintain and operate a golf cart along designated routes to proactively find and engage with visitors.

• Communicate and engage with potential and existing visitors daily via email, social media, phone calls and in-person visitors.
• Contact tourism partners to gather targeted information for specific content creation projects.

Retail Operations:

• Assist customers with product selection and purchases.
• Maintain a welcoming and organized store environment.
• Process sales transactions accurately and efficiently.
• Learn and share detailed product knowledge.
• Contribute to creating a positive and engaging shopping experience.

JOB SPECIFICATIONS:

Required Knowledge, Skills, and Abilities (Requirements are representative of minimum levels of knowledge, skills, and/or abilities.

• Availability for weekends, holidays, and after-hours events.
• Reliable transportation to work and events.
• Theatrical, engaging people-person
• Hospitality and face-to-face customer service focus
• Knowledge of Corpus Christi area beaches, attractions, shops, and restaurants
• Informative of special events and opportunities

• Professional image representative of brand image
• Must have reliable transportation to work and events
• Must have superb time management
• Superior written and verbal communication skills
• Able to speak clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts productive meetings.

• Ability to use google better than other people.
• A love for being in the sunAble to anticipate and solve practical problems and resolve issues. 
• Able to function well in a high-paced and at times stressful environment. 
• Able to look for ways to improve, promote quality and demonstrate accuracy and thoroughness. 
• Able to foster a cooperative work environment with co-workers, managers, and external partners. 
• Able to espouse high ethical standards and expect the same from all others in the organization.
• Excellent organizational skills and attention to detail. 

Education, Training and Experience

• High school diploma or equivalent.
• Guest/visitor service experience preferred.
• On-the-job training provided.

License/Certifications:

• Must have valid driver’s license and clean motor vehicle record.

Key Dates: 

These are the dates when your presence and Corpus Christi expertise are essential for our program's success.

• March 8-17, 2024
• May 24-27, 2024
• May 30-31, 2024
• June 1-2, 2024
• June 6-9, 2024
• June 13-16, 2024
• June 20-23, 2024
• June 27-30, 2024
• July 4-7, 2024
• July 11-14, 2024
• July 18-21, 2024
• July 25-28, 2024
• August 1-4, 2024
• August 8-11, 2024
• August 15-18, 2024
• August 22-25, 2024
• August 29-31, 2024
• September 1-2, 2024