Case Management Supervisor

May, 2024

POSITION TITLE
 Case Manager Supervisor

CLASSIFICATION
 Non-Exempt; Full-Time

REPORTS TO
Program Manager

PRINCIPLE GOAL OF BFY SERVICES:
The Bridge for Youth (BFY) centers youth voice, justice, and equity in all we do, and empowers youth
experiencing homelessness through safe shelter, basic needs, and healthy relationships. For over 50
years, The Bridge has been at the forefront of addressing youth homelessness in Minnesota, positively
impacting the lives of the most vulnerable youth in our community, through youth-centered programs
that offer a pathway out of poverty and chronic homelessness.

POSITION PURPOSE:
The Case Manager Supervisor in Resilience House serves as the primary case manager and provides a
variety of case management services for up to fourteen youth staying in Resilience House. This position
attends to the 24/7/365 crisis line and Text4Help as well as other immediate needs in the Youth
Response Center (YRC). The staff in this position provides immediate response, crisis counseling and
referrals to BFY and outside services as appropriate.

ESSENTIAL RESPONSIBILITIES:
 Act as supervisor to direct service staff by participating in hiring, training, onboarding, ongoing

supervision, team meetings and performance appraisals
Oversee day to day program functions, including providing direct care, answering crisis calls,

crisis texts and intakes
Act as primary case manager for youth by setting goals and coordination of services being

provided
 Champion racial justice and equity within the organization. Rooted in belief of racial justice,

inclusion, and justice, with an understanding of privilege and oppression in systems,
organizations, and community

 Commit to own professional and personal growth in anti-racism
 Support direct care staff in utilizing the Nine Guiding Principles of youth work
 Assist program management in licensing compliance monitoring, county billings and monitoring

key deliverables
 Assure direct service staff are following organizational policies and procedures as well as

Department of Human Services (DHS) and contract requirements
 Work together with shift leads and Senior Program Manager to identify challenges, solutions

and opportunities for Resilience House operations

The Bridge For Youth
Case Management Supervisor

May, 2024

 Assist in facilitating Resilience House staff meetings and trainings, as well as monitor and track
training of direct service staff

 Validate Client Record Management (CRM) data entry to ensure CRM is current and data is
accurately entered in the CRM database

 Collaborate with direct service staff to identify and pursue stable housing options and support
services for youth and families in crisis

Observe and evaluate progress towards goals; advocate for youth services; obtain additional
resources; and intervene in crises as needed

 Maintain youth files by reviewing case notes, logging activities, and monitoring and tracking
progress

 BFY believes in team, collaboration, and constantly developing a supportive and caring
environment for each other. Sometimes we are asked to lean in above and beyond our position
description and we enthusiastically do so

Working Hours
 Participate in on-call support rotation as scheduled offering support and consultation to staff for

all programs by phone occasionally on-site. Rotation of on-call duties is 24-hours a day for seven
days

 Hours of position are Sunday – Thursday, 10am-6:30pm with ability to be flexible to
accommodate needs of a 24/7/365 program

Technical Skills:
 Familiarity with, and ability to use Microsoft Office applications (Word, Excel, Access,

PowerPoint and Outlook) as well as CRM and human resource software systems
 Hands on knowledge of record keeping in a digitized environment, expertise in text messaging

and other digital communication methods
 Equipment used - computer, electronic mail system, telephone, and cell phone

QUALIFICATIONS
 Two years of working with youth in similar setting required
 Progressive experience in staff supervision and management of principle-based programs for

youth experiencing homelessness, including those who identify as BIPOC, LGBTQ and are
pregnant and/or parenting

 Must have ability to navigate through agency referrals while being crisis oriented
 Preferred degree in Social Work, Youth Development or other Human Services related field
 Demonstrated passion for and commitment to BFY mission
 Ability to demonstrate commitment to diversity, equity, and inclusion
Experience in a similarly situated nonprofit preferred
Ability to communicate and build, strong effective working relationships with people across the

organization
 Strategic and forward-thinking, problem solving, communication, time management, decision

making, knowledge of legal and statutory compliance, organizational skills, and ability to work
with others internally and externally

The Bridge For Youth
Case Management Supervisor

May, 2024

 Must have excellent written and verbal skills
 Must clear a background check
 Bilingual/Spanish written and spoken (preferred)
 Valid driver’s license, satisfactory driving record and insurance limits of $100,000/$300,000

(preferred)

The above statements are not intended to encompass all functions and qualifications of this position.
Rather, they are intended to provide a general framework of the requirements of the position. Job
incumbents may be required to perform other functions not specifically addressed in this job posting.

Applicant/Employee Acknowledgement:

The Bridge For Youth
Case Management Supervisor

May, 2024

I ________________________________________________, acknowledge that I have received and
reviewed the YRC & Case Manager Supervisor position description as set forth above. I further
acknowledge that I have had an opportunity to review the YRC & Case Manager Supervisor description
with the Employer; that I understand the nature of the position and the responsibilities and
requirements as described above. I understand and I attest that I can, if I am offered or continue in this
position, perform the responsibilities and requirements described above, with or without a reasonable
accommodation.

_________________________________________________ ______________________
Applicant/Employee Signature Date

The Bridge for Youth is an Equal Opportunity Employer committed to embracing diversity and individuality and
opposed to practices which discriminate on basis of race, gender, sexual orientation, religion, handicap, disability,
age, or nationality. We apply this policy of unbiased consideration not only to our employment practices, but also
to any contractual opportunities. We are further committed to taking affirmative action to ensure these
opportunities are accessible to individuals who meet the qualifications, and we encourage all interested parties to
apply. EEO/AA.