Position Description :

Work Schedule : Full Time

Work Location : Hoover Expansion Clinic

In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic.

May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system.

Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue.

Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk depending on clinic needs. Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.

Position Requirements :

EDUCATION AND EXPERIENCE :

• One (1) year Customer Service experience required. Business Office Education or similar coursework desired. Must : (1) Attend all required course work assigned by management;
• 2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management;

3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

High School Diploma or equivalent preferred.

Must be able to stand for prolonged periods of time when serving at the UAB Medicine Self Check-In Kiosks

• TRAITS & SKILLS : Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to : (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure;
• 2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality;
• 5) convey empathy and compassion to those experiencing pain, physical or emotional distress and / or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation;
• 7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment;
• 9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff;
• 10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs;

Exhibit exception customer service towards patients and staff both at the front desk and at the UAB Medicine Self Check-In Kiosk.

UA Health Services Foundation (UAHSF) is proud to be an AA / EOE / M / F / Vet / Disabled employer. Navigation jobDetails

Last updated : 2024-06-08