Who We Are

Three Sixty Real Estate Solutions is a full-service residential, retail, and commercial development and leasing company with a passionate professional team. We are enthusiastic about caring for our residents and the communities we serve.

Within our walls and throughout the neighborhoods we serve, we share a passion to conduct our daily business based on our core values. Our business decisions are based on integrity, service, respect, humility, professionalism, accountability, and teamwork and we only embark on projects that we believe will positively impact the community, the neighborhood, the customer, and our team.

Our vision is to serve our customers to the highest industry standard and provide quality outcomes for all our partners.

Summary of Role

Three Sixty Real Estate Solutions LLC is seeking a dynamic and organized Director of First Impressions to join our team in La Crosse. This position is crucial for ensuring that our customers receive the highest level of service and support. As the face of our full-service residential and commercial property management company, you will play a pivotal role in managing customer interactions, supporting the team, and maintaining the professional appearance of our office.

Why Work at Three Sixty?

We are a close-knit, fun, hard-working team with a drive for innovation. We celebrate successes often and value the continuous learning and growth of all employees. Enjoy a casual work environment with benefits that include:

• 401 (k) with a 4% company match

• Annual wellness reimbursement.

• PTO benefits & 10.5 paid holidays

• Annual clothing allowance

• Performance bonus

• On-site fitness center.

• Paid training and continuing education.

Key Responsibilities

1. Customer Service Excellence:

• • Serve the needs of our customers with the highest level of excellence.
  • Greet and welcome guests, ensuring a positive first impression.
  • Pre-emptively address customer issues and inquiries.
  • Answer incoming calls and forward or respond as necessary.
  • Answer questions and field complaints in a professional manner.
  • Assist customers with the application process and sign leases as needed.

2. Administrative Support:

• • Create and maintain efficient systems to process data accurately.
  • Keep updated records and files accurate and well organized.
  • Prepare, sort, and distribute mail as needed.
  • Enter work orders and call vendors if necessary.
  • Order office supplies and manage inventory.

3. Office Management:

• • Help organize office and resident events.
  • Assist with maintaining the overall professional appearance of the Three Sixty office.
  • Provide feedback and insight into current market conditions based on customer interactions.

4. Collaboration and Communication:

• • Work collaboratively with the Three Sixty team as a support member.
  • Demonstrate excellent written and oral communication skills.
  • Positively and proactively manage critical relationships with customers, service providers, and fellow employees.

5. Operational Efficiency:

• • Operate general office equipment and maintain files.
  • Understand and comply with Fair Housing Laws.

Candidate Requirements

• • Excellent communication, analytical, and problem-solving skills.
  • Proficient in property management software and Microsoft Office Suite. 
  • Strong organizational skills with the ability to complete multiple tasks with excellence.
  • Ability to independently and promptly resolve customer concerns within company guidelines.
  • Exercise reasonable judgment for decisions benefiting residents, property owners, and team members.
  • Ability to successfully manage critical relationships with customers, service providers, and employees.
  • Capability to identify ways to improve processes and systems and effectively implement changes.

** The above is a general outline and is intended to highlight the specific responsibilities of the employee. This list is not intended to be inclusive of all tasks or duties of the employee. The employee may be requested to perform reasonable tasks not indicated in this description but relative to the successful operations of the properties.

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Three Sixty Real Estate Solutions is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Three Sixty is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call Human Resources Manager, Matt Evensen at 608-782-7364.