Job Summary:

The Customer Service/Inside Sales Representative works with various internal departments in partnership with our Sales Team to ensure the highest level of customer satisfaction. The primary focus of this position is to ensure information is processed quickly and accurately. The person is responsible for order entry, order status, sample requests, reporting and projects, as well as any additional clerical/administrative duties as assigned.

PRIMARY RESPONSIBILITIES

Under supervision of the Sales Supervisor

1. Represent the company both in person and by phone, in a friendly and professional manner while adhering to the highest levels of service at all times.

2. Acts as Liaison between Customer Service, Sales and Production to ensure client requests and support inquiries are properly defined and running on schedule, in accordance with our stated turnaround times.

3. Process purchase orders, order adjustments, price quotations, product samples, and correspondence support for customer service.

4. Make pro-active outside phone calls.

5. Follow up with customers, prospects, and leads to maximize the opportunity for business.

6. Generates and provides reports and supporting documentation to Sales and Production upon request.

7. Assists with other related clerical duties such as photocopying, faxing, and collating.

8. Be professionally attired at all times, and exhibit a clean, neat and polished appearance.

QUALIFICATION/REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION REQUIRED

Possession of a high school diploma or equivalent (GED). (College Degree Preferred)

EXPERIENCE REQUIRED

3 to 5 years of relevant experience in office setting and/or training, or equivalent combination of education and experience with focus on correspondence, filing and office procedures. (Manufacturing Experience Preferred)

Minimum 2 years of direct customer facing experience. (sales, customer service etc.)

3 to 5 years of relevant experience working with Microsoft Office and Data Base related products. (Manufacturing Experience Preferred)

KNOWLEDGE

Strong interpersonal skills for dealing effectively with diverse employees, vendors and customers.

· Proven and applicable experience with MS Office (Excel, Word & Outlook) and electronic data processing.

· Working knowledge of office practices and procedures.

· Working knowledge of operation of office equipment.

· Ability to effectively meet and communicate with the public.

· Self-motivated, strong interpersonal and leadership skills.

· Ability to effectively problem solve, research and independently find solutions.

· Ability to multi-task in fast pace environment.

· Ability to process paperwork thoroughly and accurately.

· Ability to complete tasks and assignments as expected and agreed.

· Ability to maintain a professional demeanor in accordance to the office setting.

· Ability to maintain prompt and regular attendance.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required.

AREAS OF COMPETENCY

• Problem-Solving

Performs research to problems, separating the symptoms from the actual cause, and identifies opportunities to correct the situation. Completes assignments on time and accurately. Suggests opportunities for quality/process improvements.

• Project Management

Identifies and communicates the need for resources for tasks or areas assigned. Adheres to established processes and standards. Monitors progress of tasks against plan and reports status on project issues.

• Organizational Effectiveness

Adheres to company mission, vision and policies. Demonstrates knowledge about product/service lines including financial importance.

• Customer/Supplier Relations

Understands the basics of customer satisfaction and applies it in the process of servicing the customer. Communicates customer feedback to senior team members for action. Understands and follows internal processes to respond to customer needs. Suggests improvements or issues with processes. Answers all inquiries on a timely basis.

• Accounting

Understands and applies basic accounting standards. Communicates feedback to senior team members for action. Understands and follows internal processes. Suggests improvements or issues with processes. Answers all inquiries on a timely basis.

BEHAVIORAL SKILLS REQUIRED

• Performance Effectiveness

Responds with a sense of urgency. Completes assigned tasks in prescribed times, asking for help when required. Follows directions and asks for clarification of assignments. Understands quality standards for own work and checks own work.

• Communication

Writes and speaks clearly in all communications. Consistently shares ideas during meetings. Chooses the appropriate time and place to deliver a message based on subject matter and the audience. Listens carefully to others and asks questions to gain or clarify understanding.

• Team Orientation

Participates as part of a team, understanding the various work styles and roles. Demonstrates enthusiasm and commitment to the goals and objectives of the team. Seeks help from other team members as required.

• Developing Others

Shares personal work experiences with coworkers as required.

• Leadership

Exchanges information with appropriate people to complete work. Represents the company and department in a positive light. Embraces entrepreneurial spirit in work through recognizing and capitalizing on opportunities and challenging the status quo.

• Integrity

Makes and keeps commitments. Demonstrates strong work ethic.

• Change Management

Accepts and adapts to change. Questions the status quo by asking "Why?"

• Self-Development

Ability to recognize personal skills, abilities, limitations and strengths, taking appropriate action to pursue developmental activities and proactively seek assistance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in an office environment with frequent visits to manufacturing operations. Daily exposure to PC. May require long work hours.

There is potential exposure to elements such as odor, noise, dust, heat, cold or chemicals. Will be required to perform other duties as requested, directed or assigned.

The above statements are intended to describe general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• Office: 3 years (Required)
• Microsoft Office: 3 years (Required)

Ability to Commute:

• Tacoma, WA 98446 (Preferred)

Ability to Relocate:

• Tacoma, WA 98446: Relocate before starting work (Required)

Work Location: In person