JOB TITLE: Golf Shop Clerk JOB CODE:
FLSA STATUS: Non-exempt DEPT: Pro Shop _ _ _ _ _ _ _
SUPERVISOR (Title): Head Golf Professional
WRITTEN BY: Melissa Moog, HR Director DATE: 2009, rev 05/17/24
APPROVED BY: Geoffrey Browne, Executive Director DATE: 2009, rev 05/17/24

JOB SUMMARY:
Perform a variety of tasks in the golf pro shop.

ESSENTIAL FUNCTIONS:

1. Perform starting tasks including: checking in players, taking payment for green fees, getting
players to the first tee as scheduled and keeping starting times on track.

2. Perform merchandising tasks including, placing new items out for display. Ring up items sold,
process returns and assist with questions or information requests.

3. Member services tasks include answer phones, make tee time reservations, monitor driving range,
ring up purchases, answer questions, place special orders and follow up when received.

4. Tournament play duties include preparing pairing sheet of players, cart tags, score cards and all the
preparation for the day.

5. Offer assistance with knowledge of golf play and golf equipment.
NON-ESSENTIAL FUNCTIONS:

1. May assist with Outside Services when needed.
2. Other duties as required.

KNOWLEDGE/SKILLS/ABILITIES:
Excellent verbal, written and interpersonal communication skills. Above average computer skills
including Word, Excel, Internet, email and in-house programs. Basic knowledge of golf equipment.
Able to operate office machines including copier, fax and postage meter equipment.

SUPERVISOR RESPONSIBIITIES: None
WORKING CONDITIONS:
Able to stand for long periods of time in a variety of conditions. Inside in a temperature controlled
building and outside exposure to wind, rain, cold and extreme heat and humidity. Able to kneel, stoop,
bend, push, pull, lift, carry and move objects weighing up to 50 lbs.

MINIMUM QUALIFICATIONS:

1. 6 months previous retail sales or customer service experience.

SUCCESS FACTORS:

1. Assist residents and guests with their questions, needs and issues.
2. Timely completion of tasks and assignments.
3. Work on more than one assignment at a time with frequent interruptions, changes, and delays.

Remain focused and work effectively, efficiently, and cheerfully under such circumstances.
4. Proven and effective customer service skills. Must be able to deal with the public.
5. Patience to deal with clientele of over the age 55.
6. Accomplish daily tasks by organizing and prioritizing.

NORMAL WORKING HOURS and DAYS: Part-time or Full-time. Days/hours will vary based by
season including weekday, evenings, weekends and holidays. Required 10-minute rest and 30-minute
meal break; overtime as required.

This job description in no way states or implies that these are the only duties to be performed by
this employee. He or she will be required to follow other instructions and to perform any other
duties requested by his or her supervisor. Human Resources reserves the sole right and discretion
to make changes to this job description.

“I have read this Job Description and certify that I can perform all essential job functions without a
significant risk of the health or safety of myself or others that cannot be eliminated by reasonable
accommodations.”