1 State Comptroller, Office of the Job
State Comptroller, Office of the is Hiring a Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies) Near Menands, NY
A high school diploma or have earned a high school equivalency diploma AND six (6) months of full-time equivalent experience in customer service.
Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Transfer:
For 70.1 transfer to Call Center Representative 1, SG-9, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-7 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55-b/c:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)
Hours are negotiable during the Agencies core hours of 9:00 am – 5:00 pm. Hours can be discussed at the interview. Full time is required for first 4 weeks for training purposes.
- Resolves the most straightforward requests, questions or problems by explaining and interpreting the PeopleSoft system (i.e. walks customers through the self-service functionality, on a step by step basis, for the purposes of helping them complete address changes and understanding the loan process including taxability of loans, multiple vs. refinanced loans, and loan eligibility).
- Assists customers in registering for the self-service portal through identification of the callers (i.e. confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
- Logs Problem Incident Reports (PIRS) in the event the PeopleSoft system is not operating as designed or there is a system defect; these incidents are reported to the Redesign Team.
- Scans loan forms and completes basic data entry to initiate the loan process.
- Resolves calls pertaining to rudimentary Retirement System matters (i.e. form requests, death reports, faxes, etc.).
- Demonstrates a working knowledge of the Retirement System’s MEBEL database
- Demonstrates a working knowledge of the customized Lotus Notes databases, the Internet, and OSC’s Intranet.
- Exhibits excellent interpersonal skills with staff and customers, both in-person and over the telephone
- Possesses effective oral and written skills
- Performs tasks accurately and within specific time frames
- Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement System’s MEBEL database with its 60 different case types and action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures
- Acquires, retains and applies extensive Self-Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
Job Summary
Part Time
$36k-48k (estimate)
05/26/2024
07/24/2024
The job skills required for Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies) include Call Center, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies) positions, which can be used as a reference in future career path planning. As a Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies). You can explore the career advancement for a Call Center Representative 1 (Temp/Part Time), Item #00385(2 Vacancies) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
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Step 3: View the best colleges and universities for Call Center Representative.
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