Systems & Methods, Inc. (SMI MGMT)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Job Summary:
This multifunctional position acts as part of an operations support team test strategy, test scripts, and acts as a liaison between technology and cross-functional business teams, partnering with IS and CSSD Management to conduct user acceptance testing and assist with testing of software and procedures.
Key Functions/ Basic Duties:
•May serve in the role of development lead, project manager, testing advocate, or operations advocate.
•Assist with implementations, training, and testing in conjunction with defining contract requirements.
•Supports operations management team in providing leadership and technical consulting and expertise in the development, modification, and implementation of application systems.
•Translate customer requirements and recommend solutions.
•Manage end-to-end user acceptance testing (UAT).
•Execute testing individually or in a team environment.
•Create test metrics and report status.
•Implement testing best practices.
•Review operations for quality assurance.
•Performs periodic audits of financial areas - such as the balancing department - assuring balancing and reconciliation procedures are being followed and are in accordance to contractual obligations.
•Production support:fill in on an as needed basis.
Additional Duties:
•Assist with daily credit card file imports, bank transfers, and reconciliations.
•Monitor SMI Pay bank accounts for daily debits and credits.
•Perform SMI Pay monthly reconciliations.
•Support and assist operations with fraud mitigation and credit card disputes.
•Other duties as assigned.
This position will telecommute and may require extensive travel.
Education and/ or Experience:
•Must have an understanding of business requirements to understand the needs of the organization and to avoid interruption of business functions
•Must work well with management to create a plan of execution and suggesting an implementation process that meets the required completion timeframe and within budget.
•Ability to collaborate with business and technology teams to ensure end-to-end quality of applications.
•Ability to document business workflows and procedures.
•Must be self-motivated and capable of working independently.
•Must have the ability to work accurately and efficiently under pressure time frames.
•Must be able to maintain planning and organization across multiple projects.
Language Skills:
Speaks English fluently.
Computer Skills:
Proficient in MS Office Suite.
SMI offers employees great insurance, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing.
To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture
We are an Equal Opportunity Employer.We are a Drug-Free Workplace.