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Guest Experience / Owner Relations Manager
$69k-95k (estimate)
Full Time
5 Days Ago
SkyRun Vacation Rentals is Hiring a Guest Experience / Owner Relations Manager Near Breckenridge, CO
Guest Services & Owner Relations Manager
About SkyRun:
About SkyRun:
SkyRun Breckenridge is locally owned and operated in beautiful Breckenridge Colorado. Nationally, SkyRun manages over 1,000 vacation homes for homeowners across the U.S. with local SkyRun owners ensuring those owners get the care, attention and partnership they deserve and demand while guests enjoy vacation homes managed by professional, local and committed owners. Locally, our team serves owners and guests in Breckenridge, Blue River, and unincorporated Summit County. Our boutique service delivers boutique services with big brand results. If you're energetic, entrepreneurial, and want to join a company where you can grow your career then you're exactly who we want on our team!
Why SkyRun?
SkyRun is an Inc 5000 award winner, is locally operated by a seasoned executive and vacation homeowner and we want and need your team spirit and determination to help us grow our business. In return, we’ll help you grow your career. You'll have the support and guidance of an award-winning local and national team while you firmly plant the SkyRun flag in the ground in Breckenridge Colorado.
Job Description: Guest Experience and Owner Relations Manager
Position Title: Guest Experience and Owner Relations Manager
Department: Operations
Location: 118 S. Ridge St. Breckenridge CO, 80424
Position Summary:
The Guest Experience and Owner Relations Manager is responsible for overseeing the overall experience of guests and maintaining strong, positive relationships with property owners. This role ensures that guests have a seamless and enjoyable stay, while property owners receive excellent service and support. The ideal candidate will be a customer service enthusiast with strong communication skills and a knack for problem-solving.
Key Responsibilities:
Guest Experience Management:
Position Title: Guest Experience and Owner Relations Manager
Department: Operations
Location: 118 S. Ridge St. Breckenridge CO, 80424
Position Summary:
The Guest Experience and Owner Relations Manager is responsible for overseeing the overall experience of guests and maintaining strong, positive relationships with property owners. This role ensures that guests have a seamless and enjoyable stay, while property owners receive excellent service and support. The ideal candidate will be a customer service enthusiast with strong communication skills and a knack for problem-solving.
Key Responsibilities:
Guest Experience Management:
- Oversee the check-in and check-out processes to ensure a smooth experience for guests.
- Respond promptly to guest inquiries, complaints, and requests, both pre-arrival and during their stay.
- Implement and monitor guest satisfaction surveys to gather feedback and improve service quality.
- Coordinate with housekeeping and maintenance teams to ensure properties are clean, well-maintained, and fully equipped.
- Develop and maintain guest information guides, including local attractions, dining options, and property instructions.
- Manage on-site guest support services, including welcome packs, transportation arrangements, and special requests.
Owner Relations Management:
- Serve as the primary point of contact for property owners, addressing their concerns and providing regular updates on property performance.
- Conduct regular property inspections and coordinate maintenance and repairs as needed.
- Prepare detailed reports for owners, including occupancy rates, revenue, and guest feedback.
- Work with the marketing team to optimize property listings and enhance booking rates.
- Advise owners on market trends, pricing strategies, and property improvements to maximize their investment.
- Organize and facilitate owner meetings and property reviews.
Team Coordination and Training:
- Train and mentor team members on customer service best practices and company policies.
- Schedule and manage the guest experience team to ensure adequate coverage and responsiveness.
- Collaborate with cross-functional teams, including marketing, sales, and finance, to align strategies and achieve company goals.
Operational Efficiency:
- Develop and implement standard operating procedures to improve guest experience and owner satisfaction.
- Utilize property management software to streamline operations and enhance communication.
- Monitor industry trends and competitor practices to stay ahead in delivering superior service.
Requirements:
- Hospitality Management Experience, Business Administration, or related field.
- 3-5 years of experience in a hospitality or property management role.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in property management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- A customer-centric mindset with a passion for creating memorable experiences.
Preferred Qualifications:
- Experience with short-term rental platforms such as Airbnb, VRBO, or Booking.com.
- Knowledge of local vacation rental market and trends.
Working Conditions:
- Primarily office-based with frequent visits to properties.
- Occasional travel may be required for property inspections and owner meetings.
Compensation:
Competitive salary and benefits package, including health insurance, paid time off, and performance-based incentives.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
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This job description outlines the primary responsibilities and qualifications for the Guest Experience and Owner Relations Manager role, ensuring that candidates understand the expectations and requirements of the position.
Competitive salary and benefits package, including health insurance, paid time off, and performance-based incentives.
To Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
---
This job description outlines the primary responsibilities and qualifications for the Guest Experience and Owner Relations Manager role, ensuring that candidates understand the expectations and requirements of the position.
Benefits:
- Paid-time-off.
- Full-time, year-round position.
- Casual work environment.
- Epic local ski pass.
- Health, Dental, Vision.
Job Summary
JOB TYPE
Full Time
SALARY
$69k-95k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
08/06/2024
WEBSITE
skyrun.com
HEADQUARTERS
Dillon, CO
SIZE
50 - 100
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