Hotel Blackhawk, a Marriott Autograph Collection hotel, located downtown Davenport Iowa, is looking for a Front Desk Manager. This person will set the tone for the front-of-house experience of the hotel. This integral role leads the Guest Services department, ensuring that the service delivered to our guests is unique and memorable, meeting Marriott high expectations. We believe in passion, humility and perseverance. We want our guests to have a one-of-a-kind experience and need a leader that can help to deliver that encounter with us!

Duties include:

• Respond to guest requests and all encounters in a friendly, service-oriented manner
• Responsible for safety, sanitation, and cleanliness of service areas
• Finding and correcting billing and payment errors
• Make daily improvements to the front desk guest experience

Managerial Tasks: 20%

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
• Comply at all times with hospitality standards and regulations to encourage safe and efficient hotel operations
• Recruit, hire, train, and evaluate Front Desk Agents and Bellmen
• Responsible for ongoing training hourly employees to maintain standards of service and G.S.S. Scores
• Responsible for holding Front Desk Agents and Bellmen accountable for their actions and taking appropriate disciplinary action when necessary
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
• Supervise the work of Front Desk Agents and Bellmen and observe the performance of hourly service personnel
• Cross train as necessary
• Ensure staff is fully trained in emergency procedures

Administrative Tasks: 10%

• Responsible for meeting and exceeding all Marriott and hotel standards
• Handle items for the “Lost and Found” according to standards
• Assist with scheduling for the front desk and bell stand
• Continue daily standup meeting with Rooms Department
• Be aware and able to enforce all fire, life, and safety procedures
• Remain current in all updates with regards to new procedures and training

THIS POSITION IS FULL TIME WITH A BENEFIT PACKAGE AFTER 90 DAYS TO INCLUDE HEALTH BENEFITS, $50,000 COMPANY PAID LIFE INSURANCE, PTO, PAID HOLIDAYS, TRAVEL-MEAL DISCOUNTS, 401K AND MORE!