Position Summary

As a Customer Liaison at Real Radiology, you will be responsible for the functions of the implementation and management of all customers served. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent customer service.

Essential Job Functions

• Act as a liaison between the customer and internal team members to address all aspects of customer management

• Facilitate all aspects of the implementation process for the onboarding of all new customers

• Develop a robust dashboard that documents the health of the customer

• Continuously review and update

• Facilitate the presentation of the dashboards to internal team along with customers

• Schedule and drive monthly meetings with customers to review dashboards and address concerns

• Cultivates relationships with key contacts of clients and internal team members to ensure expectations are clearly defined and are mutual in scope throughout the life cycle of the customer

• Provide timely communication to both internal and external parties and escalate concerns appropriately Ensure resolution of any action items related to those concerns is addressed timely

• Work collaboratively with peers and leadership on process improvement projects

• Assist with customer implementations and management of onboarding tasks

• Other projects, duties and responsibilities as assigned

Preferred Talents

• Superior communication skills both orally and in writing

• Creative, self-motivated, proactive, and confident nature

• Ability to work with diverse groups virtually and in-person

• Strong knowledge of relationship management and client coaching

• Exceptional organizational and time management skills

• Proficiency with CRM software and strong computer skills

• High attention to detail and strong teamwork mentality

• Flexibility to meet timeline demands, customer concerns, and project objectives

Qualifications

• Bachelor’s Degree preferred; Associates degree required (focus on business administration, business coaching, or relationship management is highly desired) or equivalent experience in lieu of degree

• 2-3 years of client or employee support or project management experience preferred

• Experience with CRM software strongly preferred

• Previous experience in a training development role strongly preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes.

The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.

Work Schedule/ Hours

Primary Location Nebraska-Omaha

Work Location: Omaha, NE; Main Office: 17310 Wright St., Ste 103, Omaha, NE 68130

Job Type: Full-time, Monday-Friday office hours schedule

Reports to: Director of Customer Implementations

Supervises Direct Reports: No