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Sal's Heating, Cooling, Plumbing and Sewer, Inc is Hiring a Dispatcher Near North Royalton, OH
EASY APPLY! MOTIVATED TO HIRE!
Come join one of the FASTEST GROWING Plumbing & HVAC companies in the nation!
User Friendly Home Services LLC / Sal's Heating, Cooling, Plumbing and Sewer. (This Organization is Under New Ownership) is a growing and dynamic company, with locations across the nation. We have built our reputation by providing excellent service and remarkable installations for our clients.
We are growing and looking for experienced DISPATCHER ready for a new and exciting opportunity.
Why should you join our team?
- Industry Leading Total Compensation Plans
- Medical, Dental and Vision Insurance
- EIGHT Paid Company Holidays
- One (1) Paid floating holiday
- Generous Company Paid Personal Time Off
- Company paid Disability Insurance
- Company paid Life Insurance
- Industry Leading Training Programs
- A place you LOVE to come to work each day and so much more!
Experience Required :
- Excellent customer service within the HVAC/PLUMBING industry.
- Skills within the industry along with a desire to exceed customer expectations.
- Ability to work independently in a timely manner making sure to follow up with customers and fellow employees to assist with calls and office functions.
Descriptions
- Primary Responsibility is Dispatching.
- Communicates with customers to determine their needs
- Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software
- Receives check in call from service technicians and informs workers of next job to respond to
- Supports service technicians by being their trusted business partner
- Maintains customer repair records using computer database to give detailed history of the work performed at their sites
- Maintain dispatching board to ensure maximum efficient capacity of technicians
- Manage on-call schedule and notify technicians of their assigned weeks
- Notify after hours answering service of the schedule and numbers to call in case of emergency
- Know and understand service work order module and service contract
- Active in all facets of dispatch
- Various reporting responsibilities as needed
- Out bound and sales calls to fill technicians board.
Skillset:
- A professional and courteous telephone manner.
- Previous HVAC and/or Plumbing Knowledge
- Familiar with Standard concepts of HVAC and/or Plumbing
- Ability to handle a multiple-lined phone system. GPS system and dispatch to multiple field technicians.
- Patience and endurance to sit/stand behind a desk all day.
- Able to identify and handle the urgency of each task and work in a high stress position.
- Is detail-oriented with the ability to multi-task.
- Basic computer skills to include the following: Proficient w/Microsoft Outlook, Excel and Word.
- Strong interpersonal skills such as communication, problem solving and organization.
- Perform a variety of tasks, working under general supervision of the service manager
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific needs of the company.
Education:
- High school or equivalent (Preferred)
Job Type: Full-time
Salary: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- North Royalton, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Experience:
- Dispatching: 1 year (Required)
Work Location: In person
Job Summary
Full Time
$40k-54k (estimate)
12/02/2023
09/11/2024
The job skills required for Dispatcher include Customer Service, Planning, Problem Solving, Plumbing, Life Insurance, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.
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