Job Description: Support Technician

Philip’s Academy Charter School of Paterson (PACS), seeks a reliable and skilled professional as its Support Technician.

The mission of philip’s Academy Charter school of Paterson (PACS) is, we will provide a moral and rigorous education to a diverse student body, accomplished in a hands-on, technology infused educational environment that embraces differentiated instruction and individual attention that will allow our students to attend college, while developing a commitment to global citizenship, environmental sustainability, and personal virtue.

Reports To: Operations Leader or Managing Director of Business and Operations

Responsibilities:

Information Systems and Technology

• Ensure students and staff have access to needed technology
• Create, troubleshoot, and resolve tickets effectively and efficiently. Follow through and follow up on all assigned work.
• Work with Network Technicians and IS/IT Support to maintain school building technology
• Manage copy machine maintenance and supply orders with the support of the Main Office
• Support network printers,special technology projects, assets and configuration management
• Support the coordination of student testing (Information Systems and Technology)
• Provided Information Systems or Information Technology Training to new and existing staff
• Recommend new technology to drive student achievement
• Must be familiar with a variety of technology and able to trouble-shoot and resolve issues with Windows computers, iPads, and Chromebooks. The Specialist supports customers in their office, as walk-ins and by phone or video conference using remote support tools.
• Carry out other duties and tasks as assigned
• Support the management of information systems and school related-data

Mental/Physical Demands

• Requires the ability to maintain emotional control under stress
• Requires lifting, carrying, pushing and/or pulling up to 30 lbs. and other routine physical activities
• Ability to hear and see (with correction) at levels to ensure accurate job performance
• Ability to stand, walk and sit—occasionally required to stoop, kneel, crouch or crawl
• Ability to maintain a professional appearance

Qualifications and Personal Characteristics

• Bachelor’s Degree preferred
• Valid Driver’s License
• Strong communication skills, both verbal and written;
• Strong computer skills, including Microsoft Office, Word, Excel, Google Applications, Access, etc…;
• Displays maturity and ability to work independently;
• Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members;
• Enjoys working with children of all ages;
• Detailed-oriented, strong follow-through skills;
• Strong time management skills; ability to manage multiple tasks simultaneously and meet tight deadlines;
• Adaptability and comfort working in a complex, fast-paced environment that demands continuous learning and improvement
• Strong interpersonal and communication skills with a focus on customer satisfaction
• Outstanding time-management skills and a dedication to meeting deadlines
• fostering collaboration among members of the school’s operation team while giving and receiving constructive feedback

TERMS OF EMPLOYMENT

Twelve-month employee.

EVALUATION

Performance of this job will be evaluated annually in accordance with the board's policy on evaluation.

Philip’s Academy Charter Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Paterson, NJ (Required)

Ability to Relocate:

• Paterson, NJ: Relocate before starting work (Required)

Work Location: In person