Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on June 19, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided approximately $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

Reporting to the Manager of Loan Servicing, the Home Ownership Retention Analyst is responsible for the processing of applications from existing customers seeking foreclosure alternatives or payment relief in the form of a Forbearance Plan, Payment Deferral or Loan Modification. Primary duties of the position include application intake, screening, review and initial eligibility determination, submission to Retention Specialist, and assisting to conclusion of the workout option. Position requires assisting others in the Division to understand the status of an account in Loss Mitigation and options for a workout.

Specific Duties and Responsibilities

• Monitor application pipeline to ensure timely processing and all deadlines are met.
• Review new applications for completeness and ensure compliance with investor, state and federal guidelines for application processes time frames and requirements.
• Ensure documentation requirements are met including income, employment, asset and liability verification and validation, etc. Underwrite monthly income to calculate debt to income ratios.
• Submit complete loan file package to Retention Specialist for decision.
• Communicate with customers regarding application status, outstanding items and assist in addressing questions. Issue Denial Letter if application remains incomplete. Collaborate with the Retention Specialist on decision of offer of assistance.
• Perform administrative duties such as monitoring departmental electronic mailboxes, receiving phone calls regarding foreclosure alternatives, customer service inquiries relating to loan servicing, excel spreadsheet maintenance and document repository imaging/tracking.
• Perform other duties as required.

Knowledge, Skills and Abilities Required

• Working knowledge mortgage industry, concentration in loan servicing.
• Working of knowledge of GSE's and FHA servicing guidelines.
• Intermediate level proficiency of Excel.
• Demonstrate excellent organization skills and ability to pay strong attention to detail.
• Ability to prioritize and meet deadlines.
• Ability to work independently with minimal supervision.
• Possess high level of integrity and confidentiality.
• Excellent communication and customer service skills.

Minimum Education and Training

• Bachelor's degree in Business or related major or equivalent years of experience required.
• 2-4 years of recent mortgage experience in mortgage servicing.

Salary Range: $56,037 to $70,046

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

Why Work at MassHousing?