Opportunity:

We are seeking a skilled IT Project Manager to join our team. In this role, you will be responsible for coordinating and managing various IT projects from initiation to completion, ensuring timely delivery, accuracy and adherence to quality.

You will be responsible for collaborating with cross-functional teams within the organization, as well as with our outsourced IT Partner, in order to implement various technologies. You will be accountable for achieving IT project objectives and driving organizational success. Reporting to the President, the successful candidate will troubleshoot, research, and resolve computer related opportunities.

Company Overview

Miller’s is a family-owned company providing healthcare products and home medical equipment specializing in custom wheelchairs, home accessibility, and respiratory product solutions. We have a proven track record of 75 years of success and industry leadership while serving Ohio since 1949. We were honored by The Plain Dealer as one of 2022, 2023, and 2024 Top Workplaces in NE Ohio. We have also been recognized by Ohio Business Magazine as one of Ohio’s Best Workplaces in 2021, 2023, and 2024.

Miller’s reputation is built around the concept that each client has unique needs that can best be addressed by experienced professionals. We customize solutions for the specific needs of our clients and serve both our clients and their caregivers. We draw on a proud heritage of excellence to provide solutions that enhance the lives of all of our clients.

Responsibilities:

• IT Partner Interaction: Serve as the primary point person to interact, communicate, and coordinate with our IT Partner. Prioritize IT work orders (ITWOs) and projects with our IT Partner, ensuring alignment with business priorities and objectives.

2. Internal IT Support: Act as the primary point person for our staff when an IT issue arises. Complete minor troubleshooting on-site for IT issues and ensure timely resolution and work with our IT Partner on items exceeding minor troubleshooting. Provide technical support for end user issues via telephone calls, emails, and face-to-face requests.

3. Data Analysis and Reporting: Analyze data and complete/update internal reports, including end-of-month (EOM) reports and key performance indicators (KPIs). Consolidate information from multiple sources, identify trends, and provide actionable insights to stakeholders.

• IT Work Orders (ITWOs) Management: Complete minor ITWOs as needed, ensuring accuracy, completeness, and timely delivery. Collaborate with our IT Partner and internal stakeholders to address ITWOs effectively, including assisting in gather information and assisting in driving design and implementation of new features in Miller’s enterprise custom software.

• Special Projects: Assist Management with special projects, including providing details and direction to our IT Partner to integrate with 3rd party software vendors. Coordinate project activities and track progress to ensure successful execution.

6. Track and organize end user information, and present ideas and new technology solutions to the Executive Team.

• Use remote support tools to control end user PC’s (e.g. remote desktop)

• Engage end user base to determine opportunities for improvement and effectively communicate value items.

• Evaluate the end user experiences to find areas of inefficiency and opportunity.

Qualifications:

• Proven experience in IT project management, coordination, or related roles.
• Specific software experience or qualifications here – Windows OS, Microsoft Office, Web Browsers, Cybersecurity.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects concurrently.
• Ability to interact with all levels of employees within our company, while determining priorities for successful implementation and completion.

We offer a supportive work environment and pay keen attention to work-life balance issues. This position provides a competitive salary with benefits including health insurance, life insurance, weekly pay, PTO pay, holiday pay, 401k plan/match and Paid Community Service Time.

Join Miller’s and be part of a team driving innovation, excellence, and success for our clients. Please respond by sending your resume to: shribar@selectlinx.com.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Weekly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• IT: 3 years (Preferred)

Ability to Commute:

• Akron, OH 44320 (Preferred)

Ability to Relocate:

• Akron, OH 44320: Relocate before starting work (Required)

Work Location: In person