JOB PURPOSE :

The Centralized Business Account Executive partners with business owners to understand their technology needs and provide creative solutions to drive revenue growth.

In this role, you will be responsible for develop relationships with new and existing business, drive sales, and provide the best customer experience possible.

KEY FUNCTIONS :

• Manage a portfolio of accounts and develop new business opportunities through inbound-outbound calls, emails, and chats.
• Retain customers by understanding their concerns and develop solutions to maintain their business.
• Leverage multiple systems and tools to complete the sales process.
• Research client’s current and future technology needs to support business objectives and goals.
• Execute sales strategies and best practices to achieve revenue targets.
• Collaborate with cross-functional teams to ensure customer satisfaction by delivering qualified solutions that meets the client’s needs.
• Maintain accurate records of sales activities and customer interactions.
• Accurately complete sales order for fulfillment team for installations next steps.
• Stay up to date with industry trends and best practices.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned

EXPERIENCE AND EDUCATION :

• High school diploma or GED required.
• 1 years of experience in inside sales or account management preferred.
• Proven track record of success providing excellent customer service.
• Excellent communication skills to collaborate with clients and other internal teams.

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

• This is a role requires using technology and at a workstation for extended periods of time.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Last updated : 2024-06-04