ROLE DESCRIPTION :

As an Customer Relations Representative - State Farm Agent Team Member for Marta Nerin - State Farm Agent, you are vital to our daily business operations and customers’ success.

You grow our agency through meaningful client relations and acting as a liaison between customer needs and associates in main office.

You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS :

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Achieve mutually agreed upon marketing goals
• Able to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

BENEFITS :

• Paid time off (holidays and personal / sick days)
• Hourly pay
• Commission / bonus based on sales and achieving your goals

Last updated : 2024-05-16