MarketTime is seeking a Customer Success Specialist. This role will be responsible for helping to fuel the growth of MarketTime by troubleshooting/escalating software issues, providing software usage trainings, and growing relationships with our general customer base. This role presents the opportunity to join a high-growth software company and gain exposure to the wholesale commerce industry across multiple consumer product segments.
This role will report to MarketTime’s Customer Success Manager. MarketTime is headquartered in Dallas, but the role is almost exclusively remote. The opportunity to travel is recommended, but optional.
Successful candidates will have a demonstrated track record of strong communication, relationship-building, and technical skills. This role will require the ability to quickly understand the MarketTime family of software products and the needs of MarketTime’s wholesale customers. The target candidate will be a high-energy, self-starter with a desire to work with team members and partners in a highly collaborative environment.
Primary ResponsibilitiesProvide Technical support to our customer base by answering inbound phone calls and support tickets.
Conduct meetings with customers to train them on the product
Share customer feedback back to the Product and Support leadership to inform platform enhancements
Represent MarketTime as an ambassador of the brand
Desired Skills & ExperienceAbove all, we value candidates who view this as an opportunity to see how a fast-growing technology company operates and bring a genuine curiosity and energy every day.
Must be able to work standard business hours (Mon - Fri)
A few weekend days will be needed
2 Years Of Technical Experience Or Customer Support Required1 year of experience with MySQL is strongly recommended
2 years of experience with troubleshooting API-based software applications is strongly recommended
Excellent interpersonal skills with the ability to inspire and move others to action
A strong team player, excited to collaborate and learn from others
Exceptional written and oral communication skills, detail-oriented
Self-motivated and action-oriented, able to execute efficiently and drive results