JOB
This is a paraprofessional position. The employee is responsible to support the Social Services Department staff, including the Care Management Unit, the Intake/Assessment Unit, and the Waiver Unit. The majority of work is with the Care Management Unit. Geographic area covered is Luzerne and Wyoming counties. The employee reports to an Aging Care Management Supervisor 1.
EXAMPLE OF DUTIES
Maintain on-going proficiency in the use of the statewide Department of Aging database known as Well-Sky. Receive Weekly Service Status sheets from the AAA's contracted providers. Reconcile the service status noted on the status sheets with the consumer's response to the actual service status by: Contacting the consumers by telephone to determine status of services and satisfaction with services within 2 weeks after an initial referral has been made to a contracted service provider.Recording responses to the 2-week follow-up telephone calls in a standardized format in the journal section of the AAA Data Base. Contact the assigned Care Manager with any issues or concerns. Field all in-coming telephone calls from consumers who have questions about Aging Programs such as the PA 600 form for the CAO, PACE, Tax/Rent Rebates, LIHEAP, etc. or other programs. Complete applications for the above-named Programs for consumers who come into the AAA as walk-ins. Conduct home visits in the community to those consumers who require applications for these types of applications (PA 600, PACE , Rent/Tax Rebate, LIHEAP, etc.) be done in their own homes. Check the local obituaries each day from the four local newspapers and compare the obituaries to the consumer database. Notify the MIS Department as well as the active Care Manager of any deceased consumers in order that the records are purged and closed. Record in the Well-Sky database any consumer activity that takes place under the umbrella of Person-Centered Counseling. Create these cases in the database and adhere to the mandated follow-up schedule with these consumers. Telephone consumers as assigned for special projects, for example, emergency situations, waiting list status, follow-up telephone calls for unmet needs, Personal Response Units activated, Person-Centered Counseling follow-ups, medical supplies orders, or other reasons as assigned or deemed necessary by the Supervisor. Pick-up or deliver consumer necessities as requested by the Care Managers and Supervisors. For example, emergency medical supplies, emergency food items, paperwork for various applications, etc. Keep track of all activities assigned each month and consumers seen each month for statistical purposes. Xeroxing, Faxing, Scanning, Filing, Mailings, Shredding, Purging, etc, as requested.Attend meetings, in-services, seminars, webinars, etc, as required.Other duties as assigned by the Supervisor.
SUPPLEMENTAL INFORMATION
RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: Seniority Promotion: Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be usedPromotion Without ExaminationTransferReassignmentVoluntary DemotionReinstatementCivil Service ListsELIGIBILITY -ALL CANDIDATE{S): 1.) Meet the minimum experience and training (MET'S) required for this positionOne year as an Aging Case Aide 1; orTwo years of public contact work, including one year in a human service program; or An equivalent combination of experience and training. 2.) Be a resident of Pennsylvania. 3.) State Civil Service Commission Approved Additional Special Requirements: None 4.) Be eligible for selection in accordance with merit system employment regulations.ELIGIBILITY - COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS: 1.) Have held regular civil service status in the following classifications: Aging Case Aide 1SELECTION CRITERIA: 1.) Meet the minimum experience and training required for the job. 2.) Meritorious Service, defined as: The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.The last due overall regular or probationary performance evaluation was higher than unsatisfactory.3.) Seniority, Defines: A A minimum of twelve months in the next lower class(es) by the closing date of this posting 05/29/2024. APPLICATION INSTRUCTIONS: 1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position. 2.) Additional information may be obtained by contacting: Christina Varvaglione Human Resources Analyst 570-830-5150 Christina.Varvaglione@luzernecounty.orgPOSITION DETAILS: Part TimeCivil ServicePermanentUnionNon-ExemptHours: 9:00 AM to 2:00 PMRay Rate: 29 ** YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR THIS POSTING ** How to apply: ALL EXTERNAL CANDIDATES must apply and submit an application via: https://www.governmentjobs.com/careers/pabureauIf you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date. LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.