Description

Links Unlimited®, Inc. is one of Cincinnati’s largest private companies and a leader in the corporate incentives industry. We offer a full range of services to our corporate customers with a focus on product procurement, decoration management, product warehousing, and order fulfillment. 

We’re seeking an Account Coordinator-3PL-Web Incentives to support our growing team. The Account Coordinator is responsible for the administration of third-party logistics and incentives website fulfillment for designated accounts. This position ensures that all orders are processed smoothly, data is organized and maintained and provides exceptional service to the account contacts and end users. This position reports to the Sr. Account Manager.

We believe that our employees are essential to our ongoing success, and we are pursuing an individual who is passionate about one’s work and a determined team player. Our workforce is energetic, talented, and poised for growth in this exciting market. 

What You’ll Be Doing:

• Handle client calls and inquiries, ensure orders are processed efficiently and manage product life cycles.
• Manage product setup, POs and ASNs for third-party logistics customers as well as consigned goods for incentive website customers.
• Work with the logistics team to ensure accuracy of inbound inventory.
• Maintain and organize account data and related customer information.
• Become a product expert and work with the customer and our logistics team to handle receiving and shipping issues as well as shipping deadlines.
• General data entry and clerical duties
• Meet departmental objectives and goals.

Requirements

Required Skills:

• Proficiency in Microsoft Office programs
• Basic knowledge of process and workflow management
• Excellent Attention to Detail
• Ability to proactively troubleshoot and make recommendations for process improvement.
• Excellent customer service and communication skills
• Ability to build rapport with customers
• Professional phone presence

Education and Experience:

• Bachelor’s degree required
• Knowledge of P21 or other ERM system a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits:

• 401K and match
• Employees paid medical insurance
• Competitive pay
• Paid time off
• Paid Holidays
• Employee discount program
• On- Site Gym
• Paid maternity/paternity leave
• Career Advancement
• Profit Sharing