SUMMARY: Assists in managing hotel operations and supervises all department functions with a balanced focus on people, product and profit. Assures operations are according to onwership and Hilton brand standards.

ESSENTIAL FUNCTIONS

• Assists the GM in all departments to ensure all duties are completed at the hotel
• Assists with scheduling and covering any shifts if needed for the hotel.
• Manages all employees in each department
• Reviews daily front office procedures and assures proper transmission of all necessary information to the Home Office.
• Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to system standards.
• Responsible for proper administration of keys.
• Responsible for knowing hotel emergency procedures.
• Manages inventory and assists General Manager with budget control.
• Interviews and hires future team members for the hotel.
• Conducts employee discipline when needed with all departments.
• Ensures proper uniform standards are in place throughout departments.
• Accommodates guest special requests.
• Responsible for knowing area attractions and services in order to accommodate guest’s needs.
• Responsible for knowing Home2 services and amenities in order to accommodate guest’s needs.
• Reviews room inventory with sales and assist in selling strategies to maximize room revenue.
• Monitors tracking of leads and results. Follows up with DOS to ensure that leads are actively managed and followed up on.
• Responds to guests in a friendly manner. Follows up to ensure guest satisfaction
• Takes ownership of sales when GM or DOS is not available.
• Assists GM in maintaining accounts.
• Responsible for helping coach, train and motivate all members of the in-hotel team on their roles in the sales process.
• Ensures team member attitudes of attentiveness in meeting guest’s needs.
• Oversees the daily operations of the hotel in the absence of the General Manager.
• Provides a professional image at all times though appearance and dress

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Experience:

• Hotel: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Ability to Relocate:

• Oxford, MS 38655: Relocate before starting work (Required)

Work Location: In person