ROLE DESCRIPTION :

Heidi Douma State Farm is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers.

As a Service Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.

Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS :

• Dedicated to customer service
• Able to obtain Property and Casualty License
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs

BENEFITS :

• Salary plus commission / bonus
• Paid time off (vacation and personal / sick days)
• Health benefits
• 401K
• Growth potential / Opportunity for advancement within my office

Last updated : 2024-04-26