**Short Email Expert, Who's Also a Customer Support Representative**

Customer Care and Trust & Safety | Orlando

We are looking for a Customer Support Representative to join our support team in Orlando. The ideal candidate is a go-getter who wants to make an impact in everything S/he does, maintain a positive, empathetic and professional attitude toward customers at all times and ensure customer satisfaction and provide professional customer support.

Position is located in Orlando

* At least 1 year of customer support/service experience, ideally for a technology product with international clients

* Online chat support experience

* Native-level English Speaker - advanced proficiency in written and spoken English

* Exceptional communication and interpersonal skills, a real team-player

* Service-oriented personality with a can-do attitude

* Strong problem solving/troubleshooting skills

* Strong ability to operate multiple applications and platforms

* Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement

* Detail-oriented, capable of handling multiple responsibilities at once

* Proficiency with data analysis in excel- an advantage

* Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage