JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

SUMMARY:

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met 

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

 Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales