Job Summary:

• Build strong, long-term relationships with customers by staying in constant communication and efficiently handling customer problems/complaints.
• Serve as a company ambassador, keen on educating prospects and customers on the capabilities of the services offered by Digital Boardwalk.
• Conduct quarterly and annual customer success reports to proactively ensure our customers’ needs are met and/or are sufficiently handled.
• Coordinate with internal company resources to help facilitate timely resolution on issues impacting our customers and/or ensure customer goals are met.
• Evaluate risk factors for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Service Operations, Technical Escalations, Cybersecurity and Compliance, Change Management, A.I., and Business Development.
• Identify opportunities where Digital Boardwalk could improve a customer’s technology experience and/or aid in the customer’s short-term and long-term growth.
• Identify industry and/or regulation changes that may impact our customers and communicate with them to ensure adequate measures are taken to facilitate any changes necessary.

Requirements:

• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.
• 5 years in Customer Success, Consulting, Business Development, Sales, or related field.
• Proven experience building strong customer relationships and efficiently communicating customer concerns.
• Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
• Familiarity with sales processes and techniques to drive customer engagement.
• Knowledge of Business/Enterprise technology solutions.
• Ability to travel as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Language:

• English (Required)

Ability to Commute:

• Pensacola, FL 32503 (Required)

Ability to Relocate:

• Pensacola, FL 32503: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Pensacola, FL 32503