Position Title: Supervisor Operations- Contract Operations (M1)

Company Summary:

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $87.2 billion (as of closing on June 26, 2020).

Role:

The Operations Supervisor oversees the design and implementation of process and reporting to ensure that data is properly maintained in Crowns Financial System to result in accurate billing, payments, P&L, Balance Sheet and Lease Accounting entries.

The Supervisor’s department will focus on an area of concentration within the Revenue or Expense field and will focus on initial document integration or quality assurance, reconciliation and data correction.

Responsibilities

• Oversees and manages resources and processes for a team of Administrators and Account Analysts. Manages the process to promote efficiency, accuracy and identification of anomalies. Responsible for issue resolution and coordination of or escalation of issues or questions to Legal, Accounting, Real Estate (CCRE), Sales & Client Services, and other Contract related teams.
• Has a thorough understanding of the expense and/or revenue related processes in order to respond to inquiries and provide guidance to the team when needed. Prioritizes work effort for team members. Shifts staff responsibilities as necessary to respond to large projects, acquisitions or general volume.
• Reviews operational and data quality reports weekly and monthly to ensure that the reports provide an accurate picture of all processes as well as ensuring errors and omissions are corrected accurately and in a timely manner.
• Ensures that team members have been properly trained to review contracts and input data that results in a high level of financial expertise and data quality within the department.
• As the business process owner, the Manager owns the data generated and maintained by their department. Researches and makes necessary corrections via appropriate data correction process for issues identified on financial monthly review reports and straight line error reports. Provides commentary in monthly financial review meeting.
• Manages the flow, establishes policy and oversees the controls for complicated business transactions including intercompany relationships, land purchased under non-Crown assets, nuanced agreements inherited in multiple acquisitions, aggregator agreements, special entity relationships, etc. The Manager has the ability to identify, quantify and manage the impact of these items that fall outside of the norm and outside of established process. This requires a high level of expertise in the established process and the ability to see above and around the way things flow normally.
• Works with the Manager to ensure ongoing accuracy of SOX process maps and control documentation. Works with Internal and External auditors to answer inquiries or provide data to satisfy control requirements.
• Drives team members to be customer obsessed.

Expectations

• Excellent Microsoft Office skills – Advanced MS Excel skills
• Excellent communication and interpersonal skills (Communicates effectively)
• JDE database structure, JDE Property Management tables, JDE Address Book preferred
• Ability to oversee resources while contributing to overall group work product (Drives results)
• Ability to manage multiple projects and priorities (Manages complexity)

Education/Certifications

• Bachelor’s Degree in Accounting, Finance or a related discipline

Experience/Minimum Requirements

• Three (3) years accounting/finance, real estate and/or related experience
• Three (3) years management experience preferred
• Previous experience working with Accounting/Finance and Real Estate
• Understanding of GAAP (Generally Accepted Accounting Principals) preferred

Organizational Relationship

Reports to: Manager Property Managment Operations

Title(s) of direct reports (if applicable): Project Coordinator (s), Account Analyst(s)

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)