Crisis Center of Comal County
Job Title: Thrift Store Director
Reports To: Chief Communications and Community Liaison Officer
FLSA Status: Exempt/Full-time Approved Date: May 7, 2024
SUMMARY: The role will be responsible for the day-to-day operational management of the Comal Thrift Shoppe, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising. The thrift shop director also serves as a member of the leadership team. The director will focus on enhancing sales strategies and maintaining a positive shopping experience for customers, with an annual sales goal of $360,000 gross.
ATTENDANCE: Must be punctual and timely in meeting all performance requirements, including attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
BUSINESS NECESSITY: The needs of CCCC may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications on how business is conducted, and work is accomplished with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting, with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.
SAFETY AND SECURITY: All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
SUPERVISORY RESPONSIBILITIES: Manages 1 full-time and 1 part-time staff and up to 20 volunteers. Is responsible for the overall direction, coordination, and evaluation of the thrift store team.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of volunteers, donors, members of the public and organization employees. Bilingual (English/Spanish) preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Operations and Store Management

• Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
• Oversee the processing of donated items; manage the rotation of items and disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, steaming, displaying, and disposing of donated items.
• Contribute to the development of annual revenue projections to meet financial goals.
• Manage monthly budget, maintaining supply inventories.
• Control petty cash, ensuring appropriate expenditures and receipts.
• Ensure that all sales transactions (cash, checks, credit cards) are handled properly and in line with CCCC’s cash handling procedures and credit card compliance standards.
• Provide ongoing financial reporting to CCCLO and executive team about sales progress during certain time periods and by department. Be aware and have knowledge of daily, weekly, and monthly sales performance, percentage of sales goals reached and overall operation of the store.
• Maintain and increase knowledge of resale, thrift, consignment, and retail trends through daily reading (email list serves, publications) and participation in webinars, staff meetings, and periodic off-site training.
• Oversee backdoor issues such as donations that were left and the upkeep of the dumpster.
• Develop a donation pick-up schedule and process upon obtaining a delivery truck.
• Identify maintenance problems at the store and communicate needs to your supervisor or executive team to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.
• Conduct daily safety inspections by walking around the store before opening to make sure floors are free of potential hazards. Ensure restrooms are in working order and isles are clear.
• Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.
• Work with and support the efforts of the Volunteer Coordinator and Development Associate to increase volunteer retention and reduce staffing costs whenever possible. Staff Management:
• Supervise staff and volunteers; monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction.
• Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
• Coordinate and participate in the hiring, supervision, and evaluation of staff. Cross train and mentor staff for succession planning; create opportunities for internal promotion.
• Conduct performance evaluations as set forth by the CCCC Employee Handbook.
• Engage in progressive discipline procedures when necessary; write performance improvement plans that put corrective action in place to ensure staff complies when necessary.
• Consult with HR when an allegation of misconduct is reported, reporting all information to HR, supervisor, and CEO as soon as possible.
• Maintain confidentiality regarding all personnel matters.
• Develop schedules for paid staff and volunteers to ensure appropriate level of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
• Develop and lead the retail job training program upon completion of the new shelter building.
• Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures. Approved Date: 5/20/2024 4
• Conduct regularly scheduled communication with staff and volunteers to provide direction, guidance, and oversight to personnel. Host staff meetings as needed to share information and engage in team building.
• Provide timely direction and written and verbal feedback to staff and volunteers. Marketing & Promotion:
• Analyze sales and current inventory to provide projections and recommendations to retain customers and increase sales.
• Develop and implement marketing campaigns for the store that will directly influence sales, donations, and volunteer morale. This includes social media and future store websites.
• Implement daily, weekly, and monthly store promotions with assistance from volunteers. Support For Shelter and Clients:
• Provide support to shelter residents as needed when accessing donated items for basic needs and relocation purposes.
• Communicate effectively with other members of the CCCC team to ensure coordinated support for clients.
• Collaborate with other CCCC programs and outside agencies to ensure quality service delivery. Computer Skills:
• Internet Software
• Spreadsheets (Excel)
• Word Processing Software (Word)
• Electronic Mail Software (Office)
• Presentation Software (PowerPoint)
• Publisher Software (Canva)

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current vehicle insurance and a valid Texas state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Five years' experience providing excellent customer service and information in a retail setting. Approved Date: 5/20/2024 5
• Exceptional People Skills
• Ability to reconcile daily receipts for accounting purposes and perform bookkeeping duties as requested.

PHYSICAL DEMANDS:

• Frequent standing for extended periods.
• Lifting up to 50 pounds.
• Occasional climbing and ladder use.
• Frequent reading.
• Occasional travel.

TIME COMMITMENT:

• Minimum of 40 hours per week, with occasional adjusted work schedules, weekend, or evening hours as required

WORK ENVIRONMENT:

• Frequent exposure to communicable diseases.
• Occasional exposure to irritating substances.Crisis Center of Comal County