Associate Systems Administrator **ALL CANDIDATES MUST BE LOCAL TO ARIZONA AND ABLE TO WORK IN PERSON IN TEMPE**

ClearOne Advantage is a fast-growing company that is aggressively hiring due to increased business. We are always improving our marketing, culture, and technology to provide our employees with the best work atmosphere and our customers with excellent customer service. COA’s proprietary software is tailored to our industry and allows the client to receive the best service possible. We are seeking an Associate Systems Administrator who can help provide New Hire - Equipment setup & Shipping, Accounts creation, Attend Orientation calls and resolve helpdesk tickets. You will work closely with the Systems Administrators and can contribute to ClearOne Advantage’s Endpoint setup and Helpdesk Tickets.

If you are looking to work in a team environment, a place where you are more a name than a number, then please send your resume for review!

• Remote/ Hybrid-mostly remote-we have an AZ office you will have to visit 2-3x a month
• Casual work environment
• Room for advancement.

JOB REQUIREMENTS

• Basic working knowledge of both Windows and MacOS workstation operating systems (Mainly Windows).

• Basic working knowledge of user workstation hardware components and peripherals.

• Demonstrated ability to appropriately set up and deploy user workstations with minimal errors.

• Demonstrated ability to receive and send user workstations (and peripherals) and appropriately log in to the inventory system (Desktop Central is inventory).

• Demonstrated ability to troubleshoot user workstation and peripheral hardware and software issues; tracks all issues within the ticketing system.

• Demonstrated ability to perform standard user workstation software installation, configuration, and maintenance.

• Demonstrated ability to build, configure, and troubleshoot software and hardware enhancements, application deployments, and infrastructure upgrades.

• Demonstrated ability to analyze incident logs and escalate systemic software or hardware problems.

• Emerging ability to use automated workstation installation and patching software (Desktop Central).

• Emerging ability to perform simple workstation repairs.

• Emerging ability to make Active Directory changes.

• Emerging ability to work with communication and collaboration tools (Teams).

• Awareness of physical and virtual machine installation and configurations (VMWare).

• Awareness of networking concepts and configurations - Good to have.

• Awareness of phone system and dialer concepts and configurations (InContact) - Good to have.

• Emerging ability to create and maintain AWS (Amazon Web Services) workspaces. • Awareness of on-call responsibilities for the group.

• Effectively handles the appropriate share of all tickets.

• Ability to manage Intune inventory (Azure).

• Ability to manage the O365 suite and licenses.

• Shipping and replacement of all equipment as needed.

• Wipe and get terminated PCs ready for redeployment.

Qualifications:

• Diploma/Undergraduate degree in Computer Science, a related field, or equivalent combination of education and experience.

• 2 years hands-on experience in Information Technology.

• 1 years hands-on experience as an Associate Systems Administrator.

• Previous experience applying organizational policies and procedures to resolve a variety of issues.

• A good understanding of technology principles and operating methods.

• Working knowledge of desktop operations and toolsets. • Ability to thrive in a fast-paced, rapid growth environment.

• Ability to communicate clearly and effectively to both technical peers and business customers.

• Ability to work on a team as well as complete projects and tasks individually.

• Hands-on, self-starter with a positive attitude and strong work ethic.

• Authorized to work in the USA. Currently, ClearOne cannot offer sponsorships. AAP/EEO

Statement: Clear One Advantage provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state, or local laws