The Chautauqua Harbor Hotel located on the beautiful Chautauqua Lake is looking for candidates for the Night Shift 11PM-7AM both full and part-time positions available. Must be available weekends and Holidays.

The Night Auditor and Guest Services Representative is responsible to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Responsibilities

• Process charges to portfolios
• Run reports from previous day and night audit
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Assist with luggage collection and storage
• Check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered.
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Skills

• Understanding of all hotel best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Customer service driven with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Ability to work independently

Qualified Candidates may apply anytime in person or online at https://www.Chautauquaharborhotel.com/careers

The Chautauqua Harbor Hotel

10 Dunham Avenue

Celoron, NY 14720

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person