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BS&A Software is Hiring a Support Specialist (Hybrid) Near Lansing, MI
Position Overview: As an Enterprise Software Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s. applications. You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers. Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges. You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution. You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.
This position requires an extremely self-motivated, outgoing individual with the ability to problem-solve and provide instruction over the phone and in person. As an Enterprise Software Solutions Specialist, you will provide telephone and email support and at times, in-person support to our municipal customers. In-person support and travel should not exceed 20% of your time.
Likewise, versatility is valued, as the company’s agile structure rewards and transitions team members who can “play multiple positions” or fill alternate roles as the need arises.
Key Responsibilities:
- Successfully completing the 6-month to 9-month onboarding process, as determined by your manager
- Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
- Asking a progressive series of questions to determine the customer’s needs and providing a quality solution
- Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
- Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
- Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities
- Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service
- Continuing to learn the team’s suite of applications
- Converting and balancing data (if applicable)
- Working with the Quality Assurance team to troubleshoot issues
- Testing developer changes to ensure accuracy
- Taking on individual projects
- Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred
- Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers
- Strong understanding of procedural concepts and the ability to efficiently relay them to customers
- Ability to maintain composure and confidence in unfamiliar situations
- Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment
- Ability to work well with other company staff members to support the company’s growth plan
- Competitive pay
- Health Insurance – BCBS of Michigan – Employer-paid premium
- Health Savings Plan – Employer contributes 75%
- Dental Insurance – Employer-paid premium
- Vision Insurance – Employer-paid premium
- Retirement – 401(k) – Employer-paid
- Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
- Paid Parental Leave
- Disability Insurance – Employer-paid premium
- Life Insurance – Employer-paid premium
- Generous PTO and Holiday Time
- Company-sponsored events
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.
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Job Summary
Full Time
$64k-85k (estimate)
05/24/2024
06/12/2024
The job skills required for Support Specialist (Hybrid) include Troubleshooting, Customer Service, Technical Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist (Hybrid) positions, which can be used as a reference in future career path planning. As a Support Specialist (Hybrid), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist (Hybrid). You can explore the career advancement for a Support Specialist (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Experience as a Customer Support Specialist or similar CS role.
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Step 3: View the best colleges and universities for Support Specialist.
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