POSITION TITLE: HUD Services Coordinator

DEPARTMENT: Housing Services
REPORTS TO: Senior Director of Housing Services & Operations

SUPERVISES: N/A
POSITION TYPE: Full-time, non-exempt

SCHEDULE: 40 hours/week, based on funding

Priority deadline: 8 a.m. on Wednesday, June 12.

BENEFITS:

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Regular, part-time employees working 20-29 hours per week receive prorated benefits based on the number of hours worked
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5 Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10 Years of Service = accrue 0.10 hours per hour worked
• Volunteer Time Off (VTO): Available in the following amounts per calendar year:
  • Employees schedule to work 35-40 hours = 16 VTO hours
  • Employees schedule to work 25-34 hours = 12 VTO hours
  • Employees schedule to work 20-24 hours = 8 VTO hours
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation: Comprehensive insurance provided

JOB SUMMARY: The Service Coordinator provides general service management to residents of one or more rental properties by assessing residents’ needs and helping residents learn about and access a variety of community services. The Service Coordinator acts as an advocate, educator, community builder, liaison and facilitator. This position works closely with the rental management team, including property manager and the resident manager. Must comply with all program and Blue Mountain Action Council policies and procedures, and with confidentiality agreement. Must understand and follow the federal Fair Housing Act and related laws. The service coordinator provides culturally inclusive, trauma-informed programming and services and incorporates best practice techniques into the program.

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

1. Information collection, reporting and record keeping
   1. Complete thorough voluntary intakes of all residents, including medical, next of kin, contact numbers, pets, etc. Establish a general outline of needs, such as health, psychological, social, informing and assisting each resident in appropriate contacts.
   2. Conduct research daily, analyzing and researching residents’ and the community’s resources and capabilities.
   3. Maintain secured files on all residents, available only to the resident and Housing Services Director.
   4. Complete case management reports for each client as required in HUD and CAP60.
   5. Complete all data entry and HUD reports as required.
   6. Maintain a file of forms and applications required by service providers so that residents can more easily access services.
   7. Monitor the ongoing provision of services from BMAC and other agencies and keep the case management and provider agency current with the progress of individual clients. Manage the provision of supportive services when appropriate.
2. Referral and coordination duties
   1. Serve as a liaison to community agencies, network with community providers, and seek new services available to residents.
   2. Develop, maintain and regularly update a Resource Directory including lists of state and local service providers—both private nonprofit and public agencies—that residents may contact for assistance. The directory should cover many categories; examples include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventive health screenings, recreation and education providers, etc.
   3. Seek and establish new contacts and/or services to better assist residents.
   4. Seek input from clients/residents about their needs and interests, using that to help further develop the Resource Directory and linkages.
   5. Help/facilities residents to:
      1. Obtain benefits for SSI, Medicare, Medicaid, food coupons, prescription drug coverage, and other related governmental or state assistance.
      2. Obtain equipment and devices such as walkers, wheelchairs, talking books, visual aids, grab bars, devices for impaired hearing, service animals, and other related aids.

• Arrange for housekeeping services, transportation, meals, counseling, visiting nurses, personal assistance, legal advocacy, preventive health screening/wellness and other health-related issues.

1. Form resident organizations within the property if the residents are interested. Such groups may assist residents in planning social events, organizing activities, and discussing daily life issues.
2. Form, build and/or access support groups (such as for grief, illness, depression, etc.).
3. Mediate inter-resident disputes. vii. Involve residents in Neighborhood Network Program.

1. Working with property management and service providers
   1. Assist property managers/staff and residents regarding safety or accessibility problems.
   2. Meet with property managers/staff about issues related to aging in place and service coordination to help them better work with and assist the residents.
   3. Assist case managers when requested, avoiding any liability issues.
2. Education and training
   1. Service Coordinator’s training/education:
      1. Fulfill educational requirements as outlined by HUD. The training guidelines enhance the service coordinator’s current level of knowledge and skills that will improve his/her effectiveness in working with residents.
      2. Acquire and maintain membership in, and training through, the American Association of Service Coordinators (AASC).

• Each year, obtain a minimum 12 education training hours in fields/topics related to the job position.

1. Client education:
   1. Organize/sponsor educational events on various topics, such as health care, agency support, life skills, referral sources, etc.
   2. Provide residents with other information regarding community agencies and service providers. This can take the form of organizing presentations/events; distributing/posting consumer materials; maintaining bulletin board or an information center with appropriate materials.
2. Staff education: As appropriate, discuss with BMAC staff the particular client population(s). This would most likely be during Housing Services Division meetings, all staff meetings, or with other client services staff.

• Carry a BMAC-issued cell phone.
• Keep Senior Director of Housing Services and Operations informed of all major situations.
• Meet and maintain education requirements as outlined by HUD and any additional education/training required by BMAC. This includes a minimum of 12 education hours per year in a job-related field.
• Meet short- and long-term goals set by the Senior Director of Housing Services & Operations.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• Associates degree or related certification required; Bachelor’s degree preferred.
• Two (2) years related work experience administering social services. Preferred:
  • Experience working with at-risk individuals, families and young adults, including BIPOC and LGBTQIA populations, facing homelessness or needing other social services.
  • Familiarity with housing issues and resources, including knowledge of landlord/tenant law and community resources and advocacy
• A minimum 36 training hours of classroom/seminar time fulfilling the education requirements as outlined by the U.S. Department of Housing and Urban Development, OR complete the HUD minimum training requirements within 12 months of initial hiring.
• Bilingual (English/Spanish) strongly preferred.

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Ability to work well with people in crisis and to assess and prioritize needs using trauma-informed approaches.
• Understanding of, and ability to work collaboratively with, a variety of community resources and partners and with other BMAC programs.
• Ability to advocate for services and those in need.
• Excellent innovation, time management, organizational and recordkeeping skills.
• Ability to think creatively and work independently.
• Excellent written and verbal communication skills,
• Functional knowledge of case management practices.
• Functional understanding of family budgeting.
• Proficient with MS Office products, including Outlook, Word, Excel, and Teams.
• Ability to learn/use HMIS and CAP60 software to enter and maintain accurate client records.
• Knowledge of landlord/tenant law, low-income & subsidized housing programs, mental health issues, trauma, alcohol and drug abuse issues and treatment resources, and poverty issues.
• Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
• Ability to understand and abide by the federal Fair Housing Act and related laws.

Certifications

• Employee must provide their own vehicle for travel and current auto insurance.
• Valid state driver’s license by time of hire with a good driving record. Mileage will be reimbursed according to the current IRS mileage rate.
• American Association of Service Coordinators (AASC) certification is preferred.

WORK ENVIRONMENT: Primary on-site in an office within the Whitman Court complex. Work to take place in an office setting, tenants’ residences, and community services and other agencies. May require climbing stairs to residences not on ground floors. Will require frequent local travel, and some travel to local and regional trainings.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

A mix of sedentary desk work and light physical work. Frequent moving up to 10lbs; occasionally moving 20lbs. May need to climb stairs at locations without elevators or ramps.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.