POSITION TITLE: Permanent Supportive Housing Service Coordinator

DEPARTMENT: Housing Services
REPORTS TO: Senior Director of Housing Services & Operations

SUPERVISES: N/A
POSITION TYPE: Part-time, non-exempt

SCHEDULE: Upt to 20 hours/week, based on funding

Priority deadline: 8 a.m. on Wednesday, June 12.

BENEFITS:

• Medical/Vision Dental Insurance : The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Regular, part-time employees working 20-29 hours per week receive prorated benefits based on the number of hours worked
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
• 401(k) Retirement Plan : Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO) : Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5 Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10 Years of Service = accrue 0.10 hours per hour worked
• Volunteer Time Off (VTO) : Available in the following amounts per calendar year:
  • Employees schedule to work 35-40 hours = 16 VTO hours
  • Employees schedule to work 25-34 hours = 12 VTO hours
  • Employees schedule to work 20-24 hours = 8 VTO hours
• Holidays : 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation : Comprehensive insurance provided

JOB SUMMARY: This position is responsible for program management and assisting formerly homeless families with children living in Lincoln Terrace Apartments, a Housing First-model supportive housing program. The goal is to help families with multiple barriers to maintain permanent housing, thus reducing homelessness. The service coordinator provides culturally inclusive, trauma-informed programming and services and incorporates best practice techniques into the program.

OVERVIEW OF RESPONSIBILITIES: Includes, but is not limited to:

Service coordination:

• Program and service coordination
• Conduct applicant screenings; interviews and selection in coordination with the Housing Services Property Manager; and notify families.
• Assist selected families in entering the program: Review program and lease expectations and rules, complete all necessary paperwork.
• Family goals/case planning: Conduct a needs assessment helping each family identify their personal challenges/barriers; develop individual case plans with long-term goals; assist in following case plans, and regularly monitor progress; and maintain weekly phone/in-person contact.
  • Provide services and growth assistance such as referrals to WorkSource or to BMAC employment programs, and helping with internet job searching; applying for Social Security, DSHS programs (food stamps, medical assistance, WIC, etc.); referrals regarding health care concerns, including physical, mental, dental, and substance abuse issues, and making appointments and arranging for transportation; and assisting clients in meeting other basic needs, including food and clothing; and help in finding appropriate funding through DSHS and other appropriate resources.
  • Assist with parenting concerns as appropriate, such as enrolling children in school, HeadStart, summer programs or other activities; finding and enrolling in parenting classes or finding counseling.
  • Assist families with long-term housing goals: Understanding leases, how to renew them or find other housing before a lease ends; encourage parent(s) to enroll in a money-management course or counseling to develop long-term monetary goals.
• Design and implement regular activities for children and youth to promote family engagement.
• Plan and host monthly family events to promote positive community development.
• Maintain program compliance among clients.
  • Facilitate all necessary unit inspections for apartments leased by program participants.
  • Conduct follow-ups and notices with non-complying clients; coordinating problem-solving with client(s) and appropriate BMAC staff.
• Mediate conflicts arising between resident families.

Program administration:

• Recordkeeping
  • Maintain and update files, statistics and reports required by agency and funder(s), including client (and lease) files for each program client or household.
  • Regularly enter information and statistics into the HMIS and CAP60 databased and/or other appropriate systems.
  • Maintain a referral list for the Permanent Supportive Housing Program.
• Develop, update and maintain programs materials, such as referral lists for services providers.
• Collaboration
  • With community partners.
  • Coordinate services whenever possible with other BMAC programs.
• Meetings/training
  • Attend all scheduled staff meetings.
  • Attend training sessions as required by the funding source or agency.
  • Participate in Housing First and local homeless providers' meetings.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• Associates degree or related certification required; Bachelor’s degree preferred.
• Two (2) years related work experience administering social services. Preferred:
  • Experience working with at-risk individuals, families and young adults, including BIPOC and LGBTQIA populations, facing homelessness or needing other social services.
  • Familiarity with housing issues and resources, including knowledge of landlord/tenant law and community resources and advocacy
• Bilingual (English/Spanish) strongly preferred.

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Ability to work well with people in crisis and to assess and prioritize needs using trauma-informed approaches.
• Understanding of, and ability to work collaboratively with, a variety of community resources and partners and with other BMAC programs.
• Ability to advocate for services and those in need.
• Excellent innovation, time management, organizational and recordkeeping skills.
• Ability to think creatively and work independently.
• Excellent written and verbal communication skills,
• Functional knowledge of case management practices.
• Functional understanding of family budgeting.
• Proficient with MS Office products, including Outlook, Word, Excel, and Teams.
• Ability to learn/use HMIS and CAP60 software to enter and maintain accurate client records.
• Knowledge of landlord/tenant law, low-income and subsidized housing programs, mental health issues, trauma, alcohol and drug abuse issues and treatment resources, and poverty issues.
• Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.

Certifications

• Employee must provide their own vehicle for travel and current auto insurance.
• Valid state driver’s license by time of hire with a good driving record. Mileage will be reimbursed according to the current IRS mileage rate.

WORK ENVIRONMENT: Primary on-site in an office within the Lincoln Terrace complex. Work to take place in an office setting, families’ residences, and community services and other agencies. May require climbing stairs to residences not on ground floors. Will require frequent local travel, and some travel to local and regional trainings.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

A mix of sedentary desk work and light physical work. Frequent moving up to 10lbs; occasionally moving 20lbs. May need to climb stairs at locations without elevators or ramps.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.