Principal Responsibilities:

The Member Services Associate is apart-time position who will staff the JCC's Central Information Desk. This person will provide excellent Customer Service and perform all tasks related to day-to-day operations in support of member services including but not limited to:

• Direct engagement with members & guests, meeting/greeting, and responding to questions.
• Checking in members and guests, managing reservations/cancellations, redeeming vouchers, etc.
• Answer multiple phone lines, check voicemail and return or forward calls to the correct staff
• Assist Member Services in recruitment, enrollment, retention, management of potential and current members.
• Become and remain familiar with the JCC website and email blasts in order to be up to date and able to communicate what is happening at the J.
• Database entry
• Execute sales, registration and monitor reports via our CRM.
• Other responsibilities as assigned

Minimum Qualifications:

• Must be 18 or over
• Experience in customer service preferred with the ability to work under pressure while maintaining a pleasant demeanor
• Excellent communication skills-both verbal and writing
• Proficiency in Outlook, Word, Excel, CRM (training provided), basic computer skills
• Self-starter who is organized and able to take direction, prioritize and multi-task
• CPR/First Aid/AED certification preferred

Salary:

$10-13

Agency Information:

For more than 135 years, the JCC in San Antonio has developed an outstanding reputation as a "birth through life" institution, providing exceptional programs and services to individuals and families of all ages and stages from both the Jewish and wider communities. Located in the heart of San Antonio, we inspire Jewish Journeys and provide countless opportunities for San Antonians to Live Up to their goals, their aspirations, and their potential - through a variety of programming.

Visit www.jccsanantonio.org for a complete view of what we do and who we serve.