Mission

At Belfast Drug Company, we are dedicated to making a difference in the lives of the individuals, families, and healthcare partners we serve. Our primary goal is to provide our patients with the best service possible. We strive to provide quality products at fair prices and apply our knowledge, experience, and skills to the best of our ability to offer assistance and answer your questions. We deliver solution-driven services ensuring a personal, consistent, and reliable experience for all.

Core Values

Patient First Care  - Focus on the Patient and strive to make a difference everyday

Accountability - Accept individual and team responsibilities and meet commitments. Take responsibility for performance in all decisions and actions.

Ownership  - Take initiative and responsibility for your growth and the success of your team or organization

Compassion - To be genuinely concerned about the patients needs in which you suspend judgment in order to meet their needs

Empathy  - Aware of patients emotions, understanding of all patients is what drives our day-to-day actions and are the heartbeat of what we do.

Hard work - Meeting the daily challenges means commitment, hard work, and the desire to exceed expectations. Intentionally tackling the hard things because they are the RIGHT things.

Teamwork  - Work together to do what’s best for our patients. Appreciate and celebrate each other and our successes. Give and ask for feedback to improve ourselves and others.

Communication - focus on openly sharing with our team and focus on constant improvement as individuals and as an organization.

Why We Do What We Do

As a pharmacy we are a critical part of our patients healthcare team. Pharmacies are the most accessible member of a patient's healthcare team. Our pharmacy is here to make an impact and support the people of our community. To take that extra step that makes every patient think “Wow, I am glad I have them on my healthcare team.”

Every member of the Belfast Drug Company team can and should have an impact on every patient. Show empathy to all. Care about all. Understand and get answers for all. Go above and beyond for all. Make every patient feel like they need us.

Looking for full-time, part-time and/or per diem. Willingness to travel between all three locations is ideal. We are located in Skowhegan, Belfast and Farmington.

At Belfast Drug Company our patients come first. This includes one on one attention from every pharmacist with every patient. Making sure that every patient has a safe, attentive and timely experience at our pharmacy is our main goal. Patient interaction is everything. This is how trust is gained and errors can be intercepted or eliminated. Patients are one of our most valuable resources when it comes to understanding and interpreting their therapies.

How do we provide amazing patient care to meet the company's mission and upholding the company's core values?

• Exceed our patients expectations with our knowledge, compassion, caring and above and beyond service. Take the extra step.
• Create a positive, open and professional environment for patients and the team
• Understand that we are all here to complete the same goals and meet the same expectations.
• Strive for success and continue to grow
• Understand why we do what we do and its importance
• Effectively and actively manage pharmacy inventory (CIM, 340B, etc)
• Take pride in your work, your team and your store
• Ensure that our patients do not go without medications. Call providers, roll, forward, run through. Our patients come to us because they know that we put their health first. Maintenance medications are critical.
• Take accountability for your performance and your teams.
• Take initiative and responsibility for your growth and the success of your team and organization
• Ensure that compassion and empathy are shown to every patient by every member of the team during each patient encounter.
• Communicate openly with your team.
• Work hard and as a team the entire time you are at work. There is always something to do.

MUSTS TO ACCOMPLISH THE ABOVE:

• Foster and model a safe, patient centered environment.
• Foster a positive team environment that promotes teamwork and trust.
• Always provide an exceptional experience with each visit or call by meeting patients at the counter as soon as they walk in and answering the phone by the second ring.
• Effectively hire, your staff to provide the best patient care
• Effectively and continuously train and support your staff to empower them to efficiently and accurately complete daily workload.
• Prioritize competing tasks in the moment and daily workload
• Effectively work with your pharmacist(s) to meet pharmacy goals set by the Director of Pharmacy.
• Assist patients during open enrollment by identifying those patients who can benefit. You are responsible for having a complete knowledge of part d plans and being able to assist patients with their plan needs. Completing comparisons and enrollment are part of this service.
• Ensure the financial profitability of the entire pharmacy (front store and pharmacy)
• Prevent damage and theft of the entire pharmacy (front store and pharmacy)
• Ensure that Outcomes, adherence calls, med sync and other MTM services are being kept up with. These affect our patients' health and profitability.
• Ensure that the pharmacy is compliant with all laws including: pharmacy, state, federal laws. This includes ensuring that all necessary licenses, accreditations, revalidations, etc are kept up to date.
• Ensure all company policies are followed by you and your team. Ones to note are: cell phone policy, call out policy, time off policy, and disciplinary policies.
• Coach, document and discipline your team when needed. On the spot corrections are also a must. Document, document, document. IF it is not documented it did not happen.
• Get involved in community events. Get creative!
• Adapt and adjust to change to ensure the team thrives.
• Maintain the appearance of the exterior and interior store. Clean and repair as necessary to keep the pharmacy safe and immaculate.
• Ensure the maintenance and effectiveness of all equipment
• Must counsel every patient on all new prescriptions, OTC recommendations, and other healthcare needs.
• Ensure that each prescription is checked accurately and completely before leaving the pharmacy.
• Provide vaccinations to patients based on appropriate medical criteria as well as other wellness services
• Establish and maintain good relationships with local providers, nurses and other healthcare professionals in the community.
• Resolve all third party rejects for patients. Call providers for PA requests, medication alternatives or third parties for assistance with claims when needed.

PHYSICAL REQUIREMENTS

• Stand 100% of the time and walk short distances.
• Continuous use of computers, keyboards, scanners and phones
• Use your hands continuously to open and close prescription bottles.
• Use equipment to handle and count individual tablets or capsules.
• Bend at knees and waist repetitively throughout the day.
• Have sufficient clarity of vision and audio capacity to process prescriptions and provide exceptional patient care.
• Voices must be kept low to ensure patient personal health information is kept confidential.

*** The job expectations above in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Director of Pharmacy or Owner. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

It is the policy of Belfast Drug Company to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, age, disability, national origin or veteran status.