Description

Assists Store Manager in maintaining store processes and profitability as well as support to each functional area of the store. Thanks to our donors, volunteers, and employees, our stores are critical "Generosity Engines" that help improve lives locally and internationally. Consider joining us to make a difference!

How you'll get results through others

• May hire and train new staff or assist management with this process
• Coordinates and oversees the day-to-day workflow of staff in a department
• As requested by the Manager, conducts or assists with performance evaluations that are timely and constructive
• Assists the manager with employment actions, including discipline and termination of employees in accordance with company policy

Duties/Responsibilities

• Assist Manager in planning, prioritizing, assigning, monitoring and supervising, clients and/or volunteer's daily job duties
• Ensure employee work schedules are posted weekly (two weeks in advance)
• Answer questions, advise, demonstrate and train employees and/or clients on customer service, cash register operation, stocking methods, cleaning, and safety procedures
• Promote customer recognition and build a repeat customer base
• Ensure that volunteers receive orientation and are provided appropriate guidance and support
• Ensure a collaborative environment raising unresolved issues to the store manager
• Provide good customer service and reply to customer needs and ensure employees do the same
• Operate cash register, prepare cash register forms, balance and record reports and ensure employees do the same
• Manage store’s Facebook page and social media posts
• Ensure bank deposits are dropped twice a week
• Ensure that donated goods are received, sorted and processed
• Organize and ensure store is cleaned and displays changed when needed
• Support store management as needed
• All other duties as assigned

Reports to Store Manager

Requirements

What you bring

• A highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity
• Knowledge of retail management best practices
• Ability to perform basic math calculations
• Ability to effectively communicate in English, both orally and in writing
• Ability to read and comprehend internal documents related to store operations
• A valid driver’s license with a good driving record and be insurable
• Ability to treat others with respect regardless of age, sex, race, or status
• Ability to positively represent the ministry of Many Hands, including its mission, vision, and core values to all constituencies
• High school diploma or equivalent plus a minimum of four (4) years of fast-paced, retail management or other relevant work experience
• A minimum of eighteen (18) months of related full-time paid employment, including at least twelve (12) months of supervisory experience

Physical Requirements

• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolong period of time (up to 7 hours per 8-hour shift), as well as lift up to 20 pounds repeatedly, and occasionally up to 50 pounds 
• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Ability to attend offsite meetings