Vista Toyota is hiring an Assistant Service Advisor - Porter, to join our growing team in Casper, Wyoming!

What We Offer:

• Career growth that provides mentorship, training, and paid ongoing certification
• Recognition programs & awards are part of the culture that rewards excelling and high performance.
• A Positive Work Environment: At Vista Auto, we prioritize your success and offer a positive work environment where you can thrive and reach your full potential.
• Competitive Pay Plan and Career Path: We believe in recognizing and rewarding your hard work. Our competitive pay plan provides ample opportunities for financial growth, and we offer a clear career path for advancement.
• Flexibility and Paid Time Off: Enjoy the flexibility of a schedule that suits your needs, and from day one of employment, you will accrue paid time off to take that well-deserved break.
• Comprehensive Benefits Package: Your well-being is our priority. We provide an extensive benefits package, including medical, dental, vision, life, and disability insurance, ensuring you and your family are covered.
• Retirement Planning: Prepare for your future with our 401(K) plan, including an employer contribution, to secure your financial stability in the long term.
• Health and Wellness Reimbursement: We care about your well-being and offer up to $monthly reimbursement for your health and wellness membership expenses.
• Employee Discounts: Take advantage of exclusive discounts on our products and services, making your experience as part of the team even more rewarding.

Position Overview:

The Assistant Service Advisor and gain firsthand experience in the day-to-day operations of a Service Advisor. You'll be responsible for ensuring every customer enjoys a positive experience, whether through phone calls, emails, or face-to-face interactions. In addition, you'll assist in moving vehicles within the service drive and ensure the care, security, and transport of customer and company vehicles. This role also involves picking up and delivering customers' vehicles for service appointments and providing support during vehicle entry, exit, and loading. Flexibility to handle additional tasks assigned by managers is essential.

Key Responsibilities:

• Handle customer communication via phone, email, and in-person interactions.
• Assist in moving vehicles within the service drive and between dealership and vendor premises.
• Ensure the care, security, and transport of customer and company vehicles.
• Pick up and deliver customers' vehicles for service appointments to customers during vehicle entry, exit, and loading.
• Maintain organized vehicle and customer parking, which contributes to dealership cleanliness.
• Perform additional tasks as assigned by management.

Who You Are:

• You have the proven ability to set and achieve targeted goals
• You are driven to be the best at what you do
• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• Meeting or exceeding productivity and service standards is a priority
• When under pressure, you maintain a positive attitude with customers, peers, and management
• You thrive on educating customers on proper care for their vehicles
• You have 2 years of experience in an automotive dealership

Essential Functions:

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be serviced soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership-approved forms
• Advise customers on the care of their cars and the value of maintaining their vehicles by the manufacturer's specifications, using maintenance menus
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and docappropriatelyoperly on the repair order
• Follow up on the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Interpret warranty information and policies for customers
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary
• Adheres to all company policies, procedures, and safety standards

Requirements:

• Must be at least 18 years of age
• Prior experience in the automotive industry (1 years of dealership experience)
• Must possess a valid driver's license and a favorable motor vehicle record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Vista Toyota, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are highly energized, engaged, and diverse; our core beliefs and values bind them. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience tailored to individual and diverse needs.

Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 18 automotive dealerships throughout Colorado, New England, Tennessee, and Wyoming.

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.