We are seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Clerk/Night Auditor. This position plays a crucial role in ensuring exceptional guest experiences during their stay.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide information about hotel services
• Manage reservations and cancellations
• Process payments accurately
• Perform night audit procedures to reconcile daily transactions
• Ensure the security of the property during the night shift

Qualifications

• Excellent phone etiquette and communication skills
• Proficiency in front desk operations
• Strong guest service orientation
• Bilingual proficiency is a plus
• Knowledge of hospitality management practices
• Experience in hotel or resort environments is preferred
• Multilingual abilities are advantageous for guest interactions

This position offers an opportunity to work in a dynamic hospitality environment, providing valuable experience in guest services and hotel operations. If you are passionate about delivering exceptional service and enjoy working in a fast-paced setting, we invite you to apply for this role.

Job Types: Full-time, Part-time, Seasonal

Pay: From $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Santa Cruz, CA 95060 (Required)

Work Location: In person