Job Summary:

We are seeking someone to lead a team to Sweeten our customer's day. The ideal candidate will have a passion for providing excellent customer service and have proven experience in a leadership role.

Duties:

- Interact with customers to answer questions and requests about food products, recommend products, take orders, resolve complaints promptly and professionally.
- Leading staff in daily duties and other duties as they arise without being told.
- Lead by example whether it be by customer service, employee interactions, or cleaning the bathroom.
- Keeping a clean, organized, and stocked storefront.
- Utilize knowledge of food handling and safety procedures.
- Support our onsite Café and second store location operations as needed.

Qualifications:

- Experience in customer service, preferably in a restaurant or food industry setting.
- Knowledge of food production, culinary techniques, and kitchen operations are a plus.
- Ability to handle knives safely and efficiently for food preparation tasks.
- Strong communication skills and a customer-focused approach.
- Experience in leadership and sales.

This position offers an exciting opportunity for individuals passionate about customer service in a local cakery environment.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No nights

Experience:

• Customer Service: 2 years (Required)
• Lead or shift management: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Antioch, IL 60002 (Required)

Ability to Relocate:

• Antioch, IL 60002: Relocate before starting work (Required)

Work Location: In person