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About us
NBR Equipment Inc - Cranbury, NJ
Due to dramatic growth, our foodservice equipment distribution company is in need of an experienced Customer Service Supervisor. With focus on "Back to the Basics" as we provide a Rewarding Customer Experience. An opportunity to be a part of a small dynamic team with true potential for career advancement as we experience record growth.
RESPONSIBILITIES
PROPOSE Procedures and Processes to handle the increased Flow of Business Resulting in overall CUSTOMER SATISFACTION.
Determine the Appropriate Staffing Requirements to Better Serve the Customer Base.
Assist in Everyday Customer Service Functions to experience our current flow to better determine an improved work flow.
Maintain customer accounts information and conduct follow-up calls
Coordinate with Sales and Marketing to build lasting customer relations
Establish and maintain a professional liaison with all Internal departments
Resolve customer issues in a fair and equitable way
Qualifications
Willingness and Determination, Most of All Believing in a CAN DO ATTITUDE
Experience in Managing & Maintaining A Well Satisfied Customer Base
Excellent verbal and written communication skills
Ability to listen, empathize, and effectively handle challenges in a professional manner
Ability to build and maintain customer relationships
Ability to maintain a positive attitude in a fast-paced team environment
Attention to detail and the ability to prioritize tasks at hand
Ability to follow guidelines and adjust to changes when required
Desire to grow in Responsibilities as the Company Grows
Proficiency with Microsoft Office
Logistics experience a Plus
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Full Time
$52k-67k (estimate)
05/04/2023
06/29/2024
nbrequipment.com
Cranbury, NJ
<25
The job skills required for Customer Service Supervisor include Customer Service, Microsoft Office, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.