Under general supervision, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Duties and Responsibilities

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs various duties for effective check-in and check-out of patients.
• Prepares schedules and encounter forms daily
• Processes patient charge and collects copays and deductibles.
• Performs various tasks related to day to day clinical processing
• Enters and/or retrieves data from established computer files.
• Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
• Researches billing questions and problems for patients with centralized billing service.
• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
• Complies with all HIPAA rules and regulations.
• Processes mail including scanning and tasking if applicable.

Qualifications

• Minimum Experience:
• 12 months
• Minimum Education:
• Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or an equivalence of 12 or more months of medical office experience
• Skills:
• Excellent interpersonal/communications skills
• Knowledge of mental health office operations to include reception, billing and insurance and general office skills preferred
• Computer skills to include typing

Related keywords: mental health, administrative assistant, office manager, clerk, medical, counseling

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person